Elk Grove Ford - Service Center

Efficient as always Saul was very professional Even tho, I assume that there is coffee somewhere but wish that coffee was available in the Express side as was several years ago I assume that there is coffee somewhere but wish that coffee was available in the Express side as was several years ago More

Transmission needed to be rebuilt after 24k miles. Said a couple of days. After 4 workdays I contacted them and they said a couple of days again. Communication wasn't there through that part but we go Said a couple of days. After 4 workdays I contacted them and they said a couple of days again. Communication wasn't there through that part but we got it done. I'm sure Jae was really busy and forgot to follow up with me. More

Fast and friendly They did everything they said they were going to do in the timeframe given going to do in the timeframe given More

Positive, i rarely take my vehicle in to the dealership but went to address recalls, was easy and quick, and service took as long as was expected but went to address recalls, was easy and quick, and service took as long as was expected More

I have appointment at 7:15am, arrived at 7:10. I got the car finished at 9:30 am. It took more than 2 hours for just oil change. I got the car finished at 9:30 am. It took more than 2 hours for just oil change. More

I hade to take my truck in for a major repair and they got me in relatively quickly explained the situation to me as well thoroughly. The repairs took longer than expected but overall was a great experien got me in relatively quickly explained the situation to me as well thoroughly. The repairs took longer than expected but overall was a great experience. More

My maintenance person was slow to respond many times and had poor follow up. Work was done well as always. Elk Grove work is very good. had poor follow up. Work was done well as always. Elk Grove work is very good. More

I had an appointment first thing in the morning. The only female representative working the 'Quick Lane' got me right in and was very professional. My truck service was done in approximately an hour The only female representative working the 'Quick Lane' got me right in and was very professional. My truck service was done in approximately an hour, and all the details were explained when picking up my vehicle. More

People were very helpful and let me know when things needed to be done! I didn't know it would take 4 hours!! needed to be done! I didn't know it would take 4 hours!! More

Helpful with everything, quick responding, and knowledgeable. Wasn't able to get it done in anticipated time but got it done before estimated time. knowledgeable. Wasn't able to get it done in anticipated time but got it done before estimated time. More