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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,103 Reviews

1,103 Reviews of Elk Grove Ford - Service Center

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November 22, 2023

This was a basic 15k service. I had booked the appt. Online, ended up just needing the quick lane. They were able to fit me in. Took about 90 min. More

by CALIRE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2023 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 22, 2023

Great experience with EG Ford tech called right away to tell me what diagnostic tests reported and what truck needed.. More

by Krvillalpando
Recommend Dealer
Yes
Employees Worked With
Michael
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Nov 24, 2023 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 21, 2023

I had stopped in to order a part for a recall, and when I got in for my appointment a week later they couldn’t find the part. More

by Jeff.Gallantj
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know
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Nov 25, 2023 -

Elk Grove Ford responded

We're sorry to hear about your experience, Jeff, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't wouldn't mind continuing the conversation, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 21, 2023

Fast service and repair. Advisory keeped me inform of my truck at all times and very helpful More

by Mjnito4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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Nov 22, 2023 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 21, 2023

One word. EXCELLENT The EGF Quick Lane service representative went out of his way to be helpful, he was articulate and polite! More

by ROLLINHAVENS
Recommend Dealer
Yes
Employees Worked With
Idk I really liked him
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Nov 21, 2023 -

Elk Grove Ford responded

Thank you, Rollin, for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 21, 2023

Horrible customer service, My vehicle sat in the shop for a month two times for the same warranty repair. Very poor customer service. Would not recommend. More

by cobra_2408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2023 -

Elk Grove Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 20, 2023

Did what I wanted done in a timely manner, and communicating was great. Great job More

by matthewmatties
Recommend Dealer
Yes
Employees Worked With
Fast Lane oil change
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Nov 21, 2023 -

Elk Grove Ford responded

Matthew, Thanks for sharing about your service experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 19, 2023

I really miss the extra care that we used to recive ,like washing the car for us More

by DOUGLAS121494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2023 -

Elk Grove Ford responded

Thank you, Douglas, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 19, 2023

The checkin process for service needs to be reviewed as customers were bothered by how those with appointments were in the same line as the with walk-ins. There should be a single file line and distinguish More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Irwin Reyes
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Nov 22, 2023 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 19, 2023

I wish it was less expensive to make repairs and I wish things weren't constantly going wrong with my car. More

by ncruz83
Recommend Dealer
Yes
Employees Worked With
Michael idk
Report | Print
Nov 20, 2023 -

Elk Grove Ford responded

Thank you! Michael and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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