Elk Grove Ford - Service Center

I hade to take my truck in for a major repair and they got me in relatively quickly explained the situation to me as well thoroughly. The repairs took longer than expected but overall was a great experien got me in relatively quickly explained the situation to me as well thoroughly. The repairs took longer than expected but overall was a great experience. More

I had an appointment first thing in the morning. The only female representative working the 'Quick Lane' got me right in and was very professional. My truck service was done in approximately an hour The only female representative working the 'Quick Lane' got me right in and was very professional. My truck service was done in approximately an hour, and all the details were explained when picking up my vehicle. More

Helpful with everything, quick responding, and knowledgeable. Wasn't able to get it done in anticipated time but got it done before estimated time. knowledgeable. Wasn't able to get it done in anticipated time but got it done before estimated time. More

Work was completed as requested, but took an extra day for no apparent reason. Communication was almost nonexistent until I reached out. Not a great first impression, but I have no issues with the work do for no apparent reason. Communication was almost nonexistent until I reached out. Not a great first impression, but I have no issues with the work done or the friendliness of the associates involved. Just work on improving communication during servicing. More

Great overall customer service I appreciated the communication and their willingness to help me instead of making me think I'm being given excuses communication and their willingness to help me instead of making me think I'm being given excuses More

People were very helpful and let me know when things needed to be done! I didn't know it would take 4 hours!! needed to be done! I didn't know it would take 4 hours!! More

Took it in and asked for an oil change. Looked at the paperwork and was told only my tire needed repair, but the paperwork says there is a small oil leak. So left me wondering if my car had Looked at the paperwork and was told only my tire needed repair, but the paperwork says there is a small oil leak. So left me wondering if my car had an issue. More

I've had good experiences! Work was finished sooner than expected. We're very many cars in Work was finished sooner than expected. We're very many cars in More

Very prompt,courteous, and attentive From the person checking my appt time at arrival to the cashier. checking my appt time at arrival to the cashier. More

Perfect customer service Everything was fast and easy I would recommend people to come here for the ford needs would recommend people to come here for the ford needs More