Elk Grove Ford - Service Center

Tony Parris of your Fleet dept is excellent in his job. He helped us with some issues on our Entegra rv. He took notes of our concern and made sure it all fixed. He is also very nice to talk to and very p He helped us with some issues on our Entegra rv. He took notes of our concern and made sure it all fixed. He is also very nice to talk to and very professional. He is an asset to your company. More

Had a service and everyone was nice and helpful. The wait for checkout was long at the end of the day due to only service provider. Had my antenna replaced and my radio stations do not come in good. The wait for checkout was long at the end of the day due to only service provider. Had my antenna replaced and my radio stations do not come in good. Can hear lots of static. Not pleased with the price I paid and for the service for it not to be clear. Disappointed in outcome. More

At the service center I walked in and none of the workers acknowledged my presence or said I can help you in just a minute. Instead they stayed on their computers and work phone and made me wait when I was acknowledged my presence or said I can help you in just a minute. Instead they stayed on their computers and work phone and made me wait when I was the only one in line. Then I always get these coupons for like 50$ off for “the works” oil change and didn’t have it on me and instead of helping me out they made me go get the coupon. More

James Cruz did a awesome job as my service adviser. Thank you and I'll see you on my next maintenance. Thank you and I'll see you on my next maintenance. More

The team in elk Grove Ford was awesome. They understood the problem and took care of it expeditiously. They understood the problem and took care of it expeditiously. More

James was great. The system for getting work done timely with an appointment is meaningless. The system for getting work done timely with an appointment is meaningless. More

I gave nany good experiences with this dealership. Great people, great service. Very trustworthy and I highly recommend them. Great people, great service. Very trustworthy and I highly recommend them. More

Excellent service and professional. Thank you Mike for your support and assistance in thos matter Thank you Mike for your support and assistance in thos matter More

Very helpful and great communication As soon as I walked in the guys were very attentive. Help me get my car into the service line. And even texted me me they would let me know when my car was good to go. in the guys were very attentive. Help me get my car into the service line. And even texted me me they would let me know when my car was good to go. More

I recently brought my vehicle in for a recall service at Ford, and I was genuinely impressed by the experience. The gentleman who handled the process was courteous, professional, and extremely attentive thr Ford, and I was genuinely impressed by the experience. The gentleman who handled the process was courteous, professional, and extremely attentive throughout. From start to finish, he made sure everything was clearly explained and handled efficiently. His calm demeanor and respectful attitude truly made the visit pleasant. It’s rare to encounter service that feels both competent and genuinely thoughtful—he delivered both. Thank you! More