Elk Grove Ford - Service Center

Fair. Did not get an up date from the service department and couldn't get anyone on the phone. It just rang and rang or once went to message that was never Did not get an up date from the service department and couldn't get anyone on the phone. It just rang and rang or once went to message that was never returned. On the second day we finally made contact and approved additional work. More

The service writer was great. Very professional and had the truck ready when he promised. Very professional and had the truck ready when he promised. More

The technician who came out to perform my software update was very professional. It was very comfortable knowing that they do service calls. was very professional. It was very comfortable knowing that they do service calls. More

EG Ford did a great job diagnosing and fixing my lift gate problem. They kept me informed of the progress in a timely manner. My Service Writer was very nice. I will be going back to EG Ford for my futur gate problem. They kept me informed of the progress in a timely manner. My Service Writer was very nice. I will be going back to EG Ford for my future needs. More

Service was quick and friendly. They were attentive to the issues with my truck. I enjoyed the experience. They were attentive to the issues with my truck. I enjoyed the experience. More

The dealership and the people are great for the most part. The issue I have found is when I come to pick up my truck. My paperwork says they did all of the checks of fluid and what not topped everything part. The issue I have found is when I come to pick up my truck. My paperwork says they did all of the checks of fluid and what not topped everything off when in reality that did not happen and I have to go back in and have them do what they said they already did. That is a bit frustrating and it happens 75% of the time. More

Great service! Grateful that they could get my car in and out in a quick time! Grateful that they could get my car in and out in a quick time! More

Good service provided by Ali, he was very helpful on both the phone and in person. the phone and in person. More

Very good at letting you know about what is wrong with your car and what it will cost to repair your car and what it will cost to repair More

The hub cap wasn’t placed on properly, simple reattachment but it made me feel the whole inspection was rushed. Overall counter support was awesome. There is weird noise coming from the front whe reattachment but it made me feel the whole inspection was rushed. Overall counter support was awesome. There is weird noise coming from the front wheel but didn’t get an answer for that and I’m supposed to take my time to reach out to fleet. Not sure but seems like a waste of time and it should be looked at while the truck is there already More