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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,192 Reviews

1,192 Reviews of Elk Grove Ford - Service Center

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December 02, 2023

He took time to diagnose issues and explain the problems well. Thank you Randy very much! More

by DEUTSCHGREENHAVEN
Recommend Dealer
Yes
Employees Worked With
Randy
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Dec 04, 2023 -

Elk Grove Ford responded

We are very happy to hear that Randy provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 02, 2023

It was pleasant. The staff was professional. The service wait time is reasonable. I will return again for my next maintenance service. More

by CRALICEA29
Recommend Dealer
Yes
Employees Worked With
Nikhil
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Dec 04, 2023 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 01, 2023

Everyone was extremely friendly and accommodating. The service was smooth and fast. I was impressed. More

by s_nicolewood
Recommend Dealer
Yes
Employees Worked With
Elizabeth, Connie & Saul
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Dec 01, 2023 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 01, 2023

I purchased 'the works' oil change package. I also had a coupon for this package for $89.99. Additional charges for diesel. I was charged $179 and told the coupon didn't apply for diesel oil ch More

by JAKEHNTZ
Recommend Dealer
No
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Dec 04, 2023 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 01, 2023

Very busy and hard to schedule and hard to reproduce any issues. Have to return to complete. More

by CWCORREA2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 30, 2023

Service manager Jason did things the right way. Professional. Accommodating. Above and beyond to make sure my experience was done well. More

by MYNYJETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 30, 2023

While I have had some issues with the general service department, the fleet service has always been excellent. More

by Engraverguy
Recommend Dealer
Yes
Employees Worked With
It was the fleet service
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Nov 30, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 30, 2023

Great and quick service The service advisor was very respectful and very attentive. Best ever. More

by BGP84
Recommend Dealer
Yes
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Nov 30, 2023 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 30, 2023

Great work. A bit slow. 2 1/2 hours for an oil change is quite long. You guys need to hire more people. More

by Hughestrada77
Recommend Dealer
Yes
Employees Worked With
Omar I think
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Nov 30, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 30, 2023

I wsnt expecting to have to look for my car when i picked it up More

by tristenkali70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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