Elk Grove Ford - Service Center

Poor customer service culture at this dealership from sales to service. They just don't care! sales to service. They just don't care! More

When the car was there had great communication with my service rep. The second I picked up the car it took them a week to get back to me regarding a question I had and in the end there only answer was to service rep. The second I picked up the car it took them a week to get back to me regarding a question I had and in the end there only answer was to contact corporate. More

only come back for service & sales because Rachel is the very best. would even consider her to buy my next Toyota 4Runner at another dealership 👍🏻🤠 very best. would even consider her to buy my next Toyota 4Runner at another dealership 👍🏻🤠 More

Communication was poor. Appt at 9.. not checked in for 20 minutes after arrival. Sounded like employee possibly not on property to check me in. Had to reach out and was give Appt at 9.. not checked in for 20 minutes after arrival. Sounded like employee possibly not on property to check me in. Had to reach out and was given wrong info initially. No greeting or acknowledgement upon return only person in lobby. Yes, person was on computer, but some kind of acknowledgement they noticed you there as couldn’t see their face. Also, the company needs bilingual front counter/ check in staff. Had to assist and receptionist didn’t try to find someone obvious language barrier. Since I started using this dealer in 2015 service has gone down on my opinion and interactions. More

Good service! ! Only took one hour for an oil change. Employees were very nice and courteous. ! Only took one hour for an oil change. Employees were very nice and courteous. More

Able to fix my concern regarding my car. Nick is very pleasant.and willing to help right away Nick is very pleasant.and willing to help right away More

I was treated with courtesy by everyone I encountered. The problem with my vehicle was resolved professionally. The problem with my vehicle was resolved professionally. More

They told me it would be an hour. It was 3 hours for a simple oil change. It was 3 hours for a simple oil change. More

The work was fine , the customer service rep was poor Time was not respected during drop off and pickup was two hours late Time was not respected during drop off and pickup was two hours late More

Jason did s great job getting my truck scheduled in for warranty repairs. Thanks for the pickup and delivery. warranty repairs. Thanks for the pickup and delivery. More