Elk Grove Ford - Service Center

The checkin process for service needs to be reviewed as customers were bothered by how those with appointments were in the same line as the with walk-ins. There should be a single file line and distinguish customers were bothered by how those with appointments were in the same line as the with walk-ins. There should be a single file line and distinguished by appointment or walk-in to alleviate any issues about who arrived first. In addition, those who were lined up in the service line were not checked-in in the order received. My vehicle was ready and I hadn’t been notified in a timely manner as I waited in the showroom area. I believe it was due to staffing issues. I had no issue with the representatives, just the process and simply apologizing for the inconvenience. However there is a possible concern regarding being short staffed. More

I have a Fusion & Explorer both are serviced at Elk Grove Ford as long as I own them they will be services there. Grove Ford as long as I own them they will be services there. More

Friendly and knowledgeable greeters and. schedulers. But I still have the rattle and if they rotated the tires no one checked the tire pressure. Hence four stars. schedulers. But I still have the rattle and if they rotated the tires no one checked the tire pressure. Hence four stars. More

Customer service in the quick lane could be more friendly. They don't greet customers when we enter the business. I felt like neither of the 4 men inside wanted to be there. Everyone in the outside friendly. They don't greet customers when we enter the business. I felt like neither of the 4 men inside wanted to be there. Everyone in the outside of the service area was friendly and acknowledged customers. More

He has a sincere professionalism about him He's helpful and informative I'm very glad he was my service manager for the evening and informative I'm very glad he was my service manager for the evening More

The person I made the appointment with, made me aware that I would have to pay diagnosis cost if the problem wasn't the part that was part of the extended warranty. Jae was great in reinforcing that, so that I would have to pay diagnosis cost if the problem wasn't the part that was part of the extended warranty. Jae was great in reinforcing that, so I knew I had to pay when I picked up the car. I like that the dealership also pays for the Lyft from the service center to my home and back. There is a problem with my car that is not part of the extended warranty. I would have liked to have a copy of the quote for service so that I could plan for it in the future. This was not given to me. More

I bought my truck from you and your sales team Johnny was awesome. I've always had all my services done thru you and you guys get it done quickly and and a great price every time. Your service team is cour awesome. I've always had all my services done thru you and you guys get it done quickly and and a great price every time. Your service team is courteous, professional and the lounge is always clean and stocked for those who need to wait! More

Tony does a great job with the service department. Very helpful and knowledgeable. He always gives you options on what he thinks would best for the customer! Very helpful and knowledgeable. He always gives you options on what he thinks would best for the customer! More

Great service from the Quick Lane Service. But trying to get thru on telephone to main Service is terrible! But trying to get thru on telephone to main Service is terrible! More

Saul was very nice and treated me and other customers very professionally. He was helpful with any questions that I had. Making appt makes a big difference. I was only there 1 hour. very professionally. He was helpful with any questions that I had. Making appt makes a big difference. I was only there 1 hour. More