Elk Grove Ford - Service Center

The common dishonest auto stealership. Just the typical over priced dealership. Parts marked up by several hundred percent and be prepared to wait for at least several days for anything to Just the typical over priced dealership. Parts marked up by several hundred percent and be prepared to wait for at least several days for anything to get fixed. More

Pushy salesman, horrible service experience I don't like to leave bad reviews because I know customer service can be tough. That being said, this place has made too many mistakes to be ignored I don't like to leave bad reviews because I know customer service can be tough. That being said, this place has made too many mistakes to be ignored at this point. The only nice thing I can say is that the service managers are very easy to work with. At this point I'd rather deal with poor customer service and good repairs. I bought a lemon/2006 Ford Escape from them in August 2010 with a 36k/3 yr. warranty. The salesman was pushy and lied several times about options. In December my transmission went out. I knew this was a likely event, as I had done research on the car. It was covered by the warranty, so it wasn't the end of the world. They did however take 2 weeks to decide whether to fix it or replace it. Another 6 months goes by and my panel control module (computer) goes out. This was not covered by the warranty. The car was useless without it, so I paid the 2k to replace it. This is where the ridiculous mistakes started happening. When I got the car back I had several electrical issues. My cruise control was spotty, as well as the power locks on the driver side door. I brought it back in to have them looked at and they magically worked when the mechanic took it out or a drive and he said to bring it back when it happened again. It happened as I drove away, but it was closing time. I live an hour away, so I just dealt with the electrical issues. Next, my brake lights stopped working. I tried to replace the bulbs and it kept blowing fuses, 10 to be exact. I brought it in to find it was an issue with a current being grounded at the junction box. They made some minor repair, and didn't replace the junction box. When I drove away my back passenger blinker didn't work. Again, I tried to replace the bulb and it blew the fuses. I brought it in a month later to have them tell me it was the junction box. They decided to replace it and it was covered by the warranty. All the while I am paying $100 deductibles, for a mistake that should have been rectified the first time. I had the cruise control looked at and it was an issue that was not covered by the warranty. They failed to tell me this until I received the bill, which charged me 62.50 to have it looked at. I find this a little odd since the cruise control wasn't an issue until they replaced my panel control module. Why I am I paying for them to fix their mistakes??? I tried to check the car to make sure things worked before I left the lot, as the mistakes were piling up. I didn't find anything until I stopped for gas. The clicker to lock and unlock the car didn't work anymore. I was flabbergasted that I drove away with ANOTHER issue. Needless to say I will never buy another car or warranty from this company. If their service department was not part of the deal I would never have returned and I suspect they would not be in business at all. More