Elk Grove Ford - Service Center

Found oil spots on driveway. I found the undercarriage wet and dripping of old oil drain. I then wiped down the undercarriage and check drane plug for leaks. My response to yo I found the undercarriage wet and dripping of old oil drain. I then wiped down the undercarriage and check drane plug for leaks. My response to you is that the service teck should be reprimanded for back work!! More

Bought my CMX at Elk Grove Ford in 2016. Was treat in with respect. Their service department is great. I won't take my car anywhere else. Randy is the best. All the people at EG Ford are ver Was treat in with respect. Their service department is great. I won't take my car anywhere else. Randy is the best. All the people at EG Ford are very friendly. More

No problems, just the way I like. Decent benches and chairs while you sit and wait Decent benches and chairs while you sit and wait More

He took time to diagnose issues and explain the problems well. Thank you Randy very much! well. Thank you Randy very much! More

It was pleasant. The staff was professional. The service wait time is reasonable. I will return again for my next maintenance service. The staff was professional. The service wait time is reasonable. I will return again for my next maintenance service. More

Everyone was extremely friendly and accommodating. The service was smooth and fast. I was impressed. The service was smooth and fast. I was impressed. More

I purchased 'the works' oil change package. I also had a coupon for this package for $89.99. Additional charges for diesel. I was charged $179 and told the coupon didn't apply for diesel oil ch I also had a coupon for this package for $89.99. Additional charges for diesel. I was charged $179 and told the coupon didn't apply for diesel oil changes. I also did not receive a tire rotation which was included in the package purchased. More

Very busy and hard to schedule and hard to reproduce any issues. Have to return to complete. issues. Have to return to complete. More

Service manager Jason did things the right way. Professional. Accommodating. Above and beyond to make sure my experience was done well. Professional. Accommodating. Above and beyond to make sure my experience was done well. More

While I have had some issues with the general service department, the fleet service has always been excellent. department, the fleet service has always been excellent. More