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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,118 Reviews

1,118 Reviews of Elk Grove Ford - Service Center

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March 13, 2025

Excellent service. My service advisor was very professional and helpful. The cashier helped me get connected with the Sunbit financial plan. More

by Jlabrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 13, 2025

Great people the service manager was great his name is Jason and Cale is an awesome guy More

by Tonyfarris069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Tony, for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 13, 2025

Quiklane helped me make a decision about tires. Information was thorough, I compared, chose Ford. More

by leslie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik in Quiklane
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Mar 14, 2025 -

Elk Grove Ford responded

Thanks, Leslie, for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 13, 2025

Efficient Efficient, friendly, professional and quick They handle things with out any hassle. They were friendly and professional. More

by wpelote
Recommend Dealer
Yes
Employees Worked With
Quick Lane
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Mar 14, 2025 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Mar 14, 2025 -

wpelote responded

wpelote@att.net

March 13, 2025

Really bad experience, poor customer service. Bought a used vehicle and after a week had to send it back to fix some issues. More

by BF1601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Elk Grove Ford responded

Thank you for bringing this to our attention. We'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 12, 2025

Saul was ready for me when I arrived and readied my truck for service. Service was performed in a timely manner and I was back on the road in an hour of arriving for service. More

by Charlie
Recommend Dealer
Yes
Employees Worked With
Saul Reyes
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Mar 12, 2025 -

Elk Grove Ford responded

Charlie, we are very happy to hear that Saul provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 12, 2025

Very polite and caring about your situation. The work was done in a very timely manner. I will use them every time. More

by LPJ852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel and Cale woods. The quick lane department. Very good and very accommodating.
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Mar 12, 2025 -

Elk Grove Ford responded

Thank you! Rachel, Cale, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 11, 2025

tony in fleet service took care of me, got my truck fixed in record time. the service tech communicated with me on diagnosis More

by abdiver1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
tony
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Mar 11, 2025 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 11, 2025

My truck was back in the shop three weeks later for a check engine light and none of the fluids were ever changed for them to resell the vehicle which puts an extra cost of 700 some odd dollars for me to More

by DADABUTT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 10, 2025

Our truck had a recall they forgot it done after that a few days later the check engine light turn on . We took it back to the dealer We got charged they stated no problem found . Now 1 day after we left t More

by ROSALIAS1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Mar 14, 2025 -

Elk Grove Ford responded

Rosalia, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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