Elk Grove Ford - Service Center

Excellent service. Provided me with updates and quotes. Completed all my requests including 2 recalls. Mechanic found a nail on the inside of a rear tire. Tires were 10 Provided me with updates and quotes. Completed all my requests including 2 recalls. Mechanic found a nail on the inside of a rear tire. Tires were 10 years old and started to show significant wear. Service advisor called to inform me and recommended replacement. I readily agreed. Mike C., my service advisor built a rapport based on honesty and trust with me. My experience was great. More

Updated software on entertainment/apple play and again it disconnected and rebooted after repair. Still has issues disconnected and rebooted after repair. Still has issues More

Tony is always great. Thanks much. Always have great service. No much more to say. Thanks much. Always have great service. No much more to say. More

The staff at the front Quick Lane counter were not friendly or courteous in the slightest way. Someone’s bandaid was left in my truck, probably one of the mechanics, and the tires were way over inflat friendly or courteous in the slightest way. Someone’s bandaid was left in my truck, probably one of the mechanics, and the tires were way over inflated! More

Costly, but the car is running much more better. Thanks to the fine mechanics it’s not a death trap anymore Thanks to the fine mechanics it’s not a death trap anymore More

We are a Ford family and Steve Hancock and Javier were amazing and very knowledgeable! amazing and very knowledgeable! More

Everyone is helpful and easy to to work with and Always willing to help you. willing to help you. More

Very helpful, very sure that he wanted to help , very nice attitude and makes customers confident that they are going to do their best to solve the customer problem. Thank you very much . We will make nice attitude and makes customers confident that they are going to do their best to solve the customer problem. Thank you very much . We will make you as our service dealership. Thanks again. Sincerely, Ignacio More

Professional, transparent, quick, knowledgeable, reasonable, above and beyond customer service. Great waiting room super comfortable. reasonable, above and beyond customer service. Great waiting room super comfortable. More

Excellent sales service, prompt response, no pressure, very knowledgeable and helpful, lots of inventory options very knowledgeable and helpful, lots of inventory options More