Elk Grove Ford - Service Center

Desk staff was great ( Lizzy). Not too happy with the repairs/ recalls and new issues that appear after every time that I take my car for a recall.... mysteriously, every time I h Not too happy with the repairs/ recalls and new issues that appear after every time that I take my car for a recall.... mysteriously, every time I have to bring it back for same or related or new issues and having to over pay $$$ for a simple burnt fuse after replacing a recall purge valve ...... More

Service in the fleet service area for individual owners has always been poor in my experience. With an online appointment for camera replacement I was still sent to fleet service and then told “we don’t do has always been poor in my experience. With an online appointment for camera replacement I was still sent to fleet service and then told “we don’t do online appointments”. Luckily with my comment on my way out the door about the poor service, they brought in a senior service manager who took care of my truck promptly outside of the fleet service department. I suggest someone read the notes on the appointment and set expectations with the customer appropriately. Ratings are for outside the fleet service department. More

Customer service was good and was done fairly quick easy drop off. My fluids were not topped off even though they said they top off fluid. Windshield wiper fluid is completely empty …. drop off. My fluids were not topped off even though they said they top off fluid. Windshield wiper fluid is completely empty …. More

I will say that I was greatly appreciative of Mike for letting me know that if the part was at EG Ford, then he would have it fixed that day. If not, he would let me know that it would be ordered and res letting me know that if the part was at EG Ford, then he would have it fixed that day. If not, he would let me know that it would be ordered and reschedule me. I was fully expecting just to have the Service Manager (whoever it would have been) to tell me that they would investigate my concern, and then reschedule me. So, this was great to hear from Mike that as long as the part was in-stock, then he would get it fixed. Also, I have say that I was thankful for Mike offering to get me a ride home instead of waiting several hours at the dealership. Which, leads me to Irene, who was the nicest person to drive me back. Irene was such a friendly person to talk to while on the drive home. This experience has been one of the best I've had all these years of doing business with Elk Grove Ford. Keep up the great work! More

Quick, informative and kept me up to date with what they planned to do to my vehicle and when they expect to be finished. planned to do to my vehicle and when they expect to be finished. More

Great service department, really pleased with Mike my service writer. Jason the service manager I thank especially! Great service center for my Ford F-150! A very satisfied customer. service writer. Jason the service manager I thank especially! Great service center for my Ford F-150! A very satisfied customer. More

40k mi. service on my 21 F-150 was quick and thorough. The staff was polite and helpful. service on my 21 F-150 was quick and thorough. The staff was polite and helpful. More

Took it there for an issue, the vehicle was stalling, paid over $2500. 2 days later the issue returned with check engine light. Took it back paid again for more parts $1200, a few days later check engine paid over $2500. 2 days later the issue returned with check engine light. Took it back paid again for more parts $1200, a few days later check engine light came back, took it back again, paid again $1000. 2 days later check engine light and battery light came on again, even though the issue was all related i never got anything fixed under warranty. So I will be taking my vehicle to a different shop to fix the issue the dealership charged me for but never really fixed. More

Very professional and quick. I always take my explorer for service there. Never disappointed. The service department never disappoints. I always take my explorer for service there. Never disappointed. The service department never disappoints. More

I've bought two F-150's from Elk Grove ford. They always treat me very well. I won't go anywhere else for to buy a new truck or get my truck serviced. My service advisor Mike was great, and real They always treat me very well. I won't go anywhere else for to buy a new truck or get my truck serviced. My service advisor Mike was great, and really helped me out and got me up and running as quickly as they could. More