Back

Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,104 Reviews

1,104 Reviews of Elk Grove Ford - Service Center

Sort by
December 26, 2024

Ziyad was great about communicating what issues needed addressed and providing updates about the repairs. More

by LESLIEADLESPERGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Dec 29, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 26, 2024

Service was great was done on time. I got all the details I needed for the next service. More

by Manjit.lal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 26, 2024

I was the second person in line for a service and tire rotation they told me an hour and a half to 1:45. Had my truck back in about 55min I was quite impressed More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Dec 29, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 26, 2024

Prompt service and fair prices I will be returning here again. the heavy truck service is Ace number one. More

by sjracer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jason bruecker/ tony farris
Dec 29, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 25, 2024

Excellent service. Friendly and efficient staff. Very easy to work with. Diagnosed the problem and repaired it in shot order. Highly recommend. More

by TPLP101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept Staff
Dec 29, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 25, 2024

Elk grove ford delved into my issue of the sun roof leaking - while I spent a total of 3 days there, the door seals were replaced and the sun roof and drainage pipes were also worked on and fixed. I on More

by jlmusgrove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro, Mike and one more
Dec 29, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 23, 2024

Ziyad was professional and kept clear communications on the status of my vehicle. Happen to speak to the service manager Jason and he was also great to work with. Overall they made my experience at Elk Gro More

by 1105alexb
Recommend Dealer
Yes
Employees Worked With
Ziyad
Dec 23, 2024 -

Elk Grove Ford responded

Thank you for your kind words for Ziyad and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 19, 2024

Everyone is so helpful and went the extra mile to get my vehicle taken care of in a timely manner. More

by SMEDDOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth Meddock
Dec 20, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 19, 2024

Tony Farris is the best. Your service guys in the shop are tops. I developed the Auto Mall and all the dealers are spectacular! More

by abbiernelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Ferris
Dec 20, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 19, 2024

Elk Grove ford is helpful and the service manager is pretty helpful and keeping us informed and updated More

by Lyxeng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

...
27
...