Elk Grove Ford - Service Center

Exceptional customer service in the service department. Service team went above and beyond to address my concerns. Service team went above and beyond to address my concerns. More

You do not answer your phones or return voicemail messages. Very unimpressed with your dealership. messages. Very unimpressed with your dealership. More

Quick, efficient and professional Waiting area clean and comfortable. Restrooms were clean and well stocked. and comfortable. Restrooms were clean and well stocked. More

After bringing in my truck for a 7:30am appointment I waited until 4:00pm for the work to be done. Once started the work was completed by 5:00pm. I’m not sure why the wait but it was needless to say it waited until 4:00pm for the work to be done. Once started the work was completed by 5:00pm. I’m not sure why the wait but it was needless to say it was frustrating to wait for over 8 hours just to have the work start. More

Friendly and top notch service. Can’t get better than that. Great prices as well. Can’t get better than that. Great prices as well. More

Poor service my 8am appointment for installing driver side shock and replace lug nuts on all four tires. The work could not be done, rescheduled for the next day. They replaced the shock but not the lugs side shock and replace lug nuts on all four tires. The work could not be done, rescheduled for the next day. They replaced the shock but not the lugs, told me to go to AutoZone because it would be cheaper and if they did the work I would have to have them replaced again anyway. I insisted they do the work ,was charged $163.12. poor service. I've never received a courtesy car wash and they don't use paper mats or seat covers to protect the car. More

Good but no shuttle available a hardship. You should find replacement shuttle driver to retain long standing customers You should find replacement shuttle driver to retain long standing customers More

Pleasant and efficient staff. All requested work done properly and within expected time frame. Will recommend you to anyone needing services. All requested work done properly and within expected time frame. Will recommend you to anyone needing services. More

Mike was good, but the service took all day and is expensive. I spent a lot of money with Elk Grove Ford. Should be less for a glorified oil Chang. expensive. I spent a lot of money with Elk Grove Ford. Should be less for a glorified oil Chang. More

The EG Ford Service Department seems very disorganized starting with making an appointment online, moving to incomplete descriptions of services to be performed right up to arranging customer pick ups and starting with making an appointment online, moving to incomplete descriptions of services to be performed right up to arranging customer pick ups and drop offs during service. The whole experience was a fiasco! More