Elk Grove Ford - Service Center

I called on the statues of my vehicle and was not called back. I was also not calked when my vehicle was ready. I had to go to the dealership just before closing to discovered that my vehicle was ready. I back. I was also not calked when my vehicle was ready. I had to go to the dealership just before closing to discovered that my vehicle was ready. I was very disappointed in my customer service experience. When I arrived to pick up my vehicle my sales associate had gone home and someone else the last person helped me. More

I am very impressed with the friendly and professional service people. They are knowledgeable and still have the old Elk Grove friendliness that I knew in the 80s. service people. They are knowledgeable and still have the old Elk Grove friendliness that I knew in the 80s. More

Expert service with OEM parts and techs who know Fords. Reasonable prices and fast work Reasonable prices and fast work More

It was clean and well kept. Everyone was friendly and nice. The service writer was knowledgeable. Everyone was friendly and nice. The service writer was knowledgeable. More

He was very prompt and provided useful information,did not have to wait long ,highly recommend. not have to wait long ,highly recommend. More

Service technician was attentive. Took care of requests. Service advisor Ali was responsive to my vehicle service needs. In the past I have had a few issues. I look forward to trusti Took care of requests. Service advisor Ali was responsive to my vehicle service needs. In the past I have had a few issues. I look forward to trusting Elk Grove ford for my future needs. More

We have had nothing but problems since we started the purchase of our vehicle. We are still fighting with them to do the repairs they said they would do purchase of our vehicle. We are still fighting with them to do the repairs they said they would do More

On my tramission issue, Brad in customer service at elk grove Ford was amazing. He was super friendly, always followed up and kept me informed on progress. Overall, the staff were are helpful. I also broug grove Ford was amazing. He was super friendly, always followed up and kept me informed on progress. Overall, the staff were are helpful. I also brought my dad's edge in for the c the works oil change. I dropped if off early and it was ready super quick. Great service as well. More

Battery died 7 days after testing “good. ” Need to change measurement from good to percentage of battery life. Told they would call when part came in. No call. Part sold to another customer. ” Need to change measurement from good to percentage of battery life. Told they would call when part came in. No call. Part sold to another customer. More

I had an appointment at 10am I dropped my car off at 0945 car didn’t get done until 1245 . I was told it would take an hour . car didn’t get done until 1245 . I was told it would take an hour . More