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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,202 Reviews

1,202 Reviews of Elk Grove Ford - Service Center

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June 21, 2025

I called on the statues of my vehicle and was not called back. I was also not calked when my vehicle was ready. I had to go to the dealership just before closing to discovered that my vehicle was ready. I More

by alfonsojr73
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike McKnight
Jun 25, 2025 -

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Alfonso. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 20, 2025

I am very impressed with the friendly and professional service people. They are knowledgeable and still have the old Elk Grove friendliness that I knew in the 80s. More

by Lightning Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The older woman in the parts area and I can't remember the name of my tech
Jun 20, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 20, 2025

Expert service with OEM parts and techs who know Fords. Reasonable prices and fast work More

by JBARNHART1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No salespeople
Jun 20, 2025 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 19, 2025

It was clean and well kept. Everyone was friendly and nice. The service writer was knowledgeable. More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McKnight
Jun 19, 2025 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 19, 2025

He was very prompt and provided useful information,did not have to wait long ,highly recommend. More

by Mohan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 19, 2025

Service technician was attentive. Took care of requests. Service advisor Ali was responsive to my vehicle service needs. In the past I have had a few issues. I look forward to trusti More

by TYRONEHUNTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lane
Jun 20, 2025 -

Elk Grove Ford responded

Tyrone, thank you for your very kind review. Ali and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 18, 2025

We have had nothing but problems since we started the purchase of our vehicle. We are still fighting with them to do the repairs they said they would do More

by FIREFIGHTERWIFE12415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cole, Sal, Mike, everyone except Trevor
Jun 21, 2025 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 18, 2025

On my tramission issue, Brad in customer service at elk grove Ford was amazing. He was super friendly, always followed up and kept me informed on progress. Overall, the staff were are helpful. I also broug More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 17, 2025

Battery died 7 days after testing “good. ” Need to change measurement from good to percentage of battery life. Told they would call when part came in. No call. Part sold to another customer. More

by PATRICIA_PRASAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Jun 20, 2025 -

Elk Grove Ford responded

Patricia, thank you for bringing this to our attention. We'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 15, 2025

I had an appointment at 10am I dropped my car off at 0945 car didn’t get done until 1245 . I was told it would take an hour . More

by K9ERFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com