Back

Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,135 Reviews

1,135 Reviews of Elk Grove Ford - Service Center

Sort by
May 10, 2025

Responsive and up front. Salesman tracked my order and kept me up to date with delivery. More

by TKennelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Luna
May 11, 2025 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 10, 2025

Tony would not return our phone calls or keep us updated on our truck. 3 weeks later we had to call a manager to get any answers More

by cowboykw1
Recommend Dealer
No
Employees Worked With
Tony
May 14, 2025 -

Elk Grove Ford responded

Sayed, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 10, 2025

Work was done promptly. Service was great. Husband asked to be contacted on his phone, but I keep getting the messages. More

by EUGBEX
Recommend Dealer
Yes
May 10, 2025 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 10, 2025

Girls that are working at the cashier they are zero experience people at there job and very mean customer service More

by Sayed.i.fazly
Recommend Dealer
No
Employees Worked With
Had a really bad experience at the cashier very poor customer service and work experience people
May 14, 2025 -

Elk Grove Ford responded

Sayed, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 08, 2025

John Luna at Elk Grove Ford is truly one of a kind. From the moment you meet him, his positivity, honesty, and genuine care for people stand out. He’s not just selling cars—he’s building relationsh More

by JSch117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Luna, Rachel (sorry, don't know her last name), Manny
May 08, 2025 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 08, 2025

The service manager tried to charge me $180 to pair the remote that I bought to my truck and Ford doesn’t even charge for that More

by dana_greene2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikhil Zprahad
May 13, 2025 -

Elk Grove Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 07, 2025

Everyone was very nice and helpful especially my advisor Mike that took care of me and made sure everything went smooth. More

by rendon916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 07, 2025

Good. Good good Good good Good good Good good Good good Good good. Now leave me alone More

by LUISSALCEDO2355
Recommend Dealer
Yes
May 07, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 06, 2025

Alex was very friendly and warm. Took what I was looking for and really delivered. The whole thing was a very comfortable experience thanks to Alex. More

by SOCCER10GHS
Recommend Dealer
Yes
Employees Worked With
Alex
May 06, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 05, 2025

Good service it was quick and easy I appreciate the kindness they took to help me with my walker as I am disabled More

by ROSE_MOSQUEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tidd
May 05, 2025 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com