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Elk Grove Ford - Service Center

Elk Grove, CA

4.4
1,281 Reviews

1,281 Reviews of Elk Grove Ford - Service Center

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February 19, 2025

Had a fantastic experience getting my oil changed. The staff were professional, efficient, and friendly. They took the time to check other fluids and tire pressure. The service was quick, and the wait More

by Pam
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the names of staff
Feb 19, 2025 -

Elk Grove Ford responded

Pam, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 19, 2025

Elk Grove Ford is a tremendous dealership. I have worked with them for more than 20 years, having all my Ford's serviced there even though I live an hour and a half away. I have bought new veh More

by Debbie Elliott-Fisk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mustafa Abdulamir
Feb 19, 2025 -

Elk Grove Ford responded

Thank you, Debbie, for your business and this review. We're happy to hear that Mustafa and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 18, 2025

Very polite and courteous service writers. The wait time for quick lane was very reasonable. More

by troybilt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moose
Feb 19, 2025 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 16, 2025

I Had a great experience will definitely come back next time my vehicle needs service or repair More

by MATTKHAN73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khan
Feb 16, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 15, 2025

I appreciate that Elk Grove Ford Service Department keeps me in the loop while serving my vehicle. The repairs took longer than estimated and the Service Advisor contacted me to let me know this. More

by eileenimamura
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ziyard and Mike
Feb 16, 2025 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 15, 2025

Good service. Manager work with Ford to get me an extended warranty on my new transmission. More

by jelias70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 14, 2025

prompt, clean, professional, they kept me informed as the service proceeded. they were prepared to deliver the vehicle once they called me. More

by willie8832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2025 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 14, 2025

This was the best service visit I've experienced with this dealer out of 8 visits. More

by Gilbert RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Feb 16, 2025 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 14, 2025

Great service! Very pleased working with the service department & them loaning a vehicle to me while work was being done More

by kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 16, 2025 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 13, 2025

I had a two o clock appointment for an oil change. It took almost two hours. More

by robertsonkassi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Feb 17, 2025 -

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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