Elk Grove Ford - Service Center

Jason and Mike are fantastic. I really appreciate that they care. My truck was in and out of the shop quickly. I really appreciate that they care. My truck was in and out of the shop quickly. More

Ziyad was great about communicating what issues needed addressed and providing updates about the repairs. addressed and providing updates about the repairs. More

Service was great was done on time. I got all the details I needed for the next service. I got all the details I needed for the next service. More

Prompt service and fair prices I will be returning here again. the heavy truck service is Ace number one. again. the heavy truck service is Ace number one. More

I was the second person in line for a service and tire rotation they told me an hour and a half to 1:45. Had my truck back in about 55min I was quite impressed rotation they told me an hour and a half to 1:45. Had my truck back in about 55min I was quite impressed More

Elk grove ford delved into my issue of the sun roof leaking - while I spent a total of 3 days there, the door seals were replaced and the sun roof and drainage pipes were also worked on and fixed. I on leaking - while I spent a total of 3 days there, the door seals were replaced and the sun roof and drainage pipes were also worked on and fixed. I only take my 2011 Raptor to Elk Grove Ford - their customer service has always been the best. Even the oil changes and regular maintenance that is needed - I only take my truck to them for quality service. More

Excellent service. Friendly and efficient staff. Very easy to work with. Diagnosed the problem and repaired it in shot order. Highly recommend. Friendly and efficient staff. Very easy to work with. Diagnosed the problem and repaired it in shot order. Highly recommend. More

Ziyad was professional and kept clear communications on the status of my vehicle. Happen to speak to the service manager Jason and he was also great to work with. Overall they made my experience at Elk Gro the status of my vehicle. Happen to speak to the service manager Jason and he was also great to work with. Overall they made my experience at Elk Grove ford worth sharing. Thank you! More

I got incredible service with Elk Grove ford. Michael did a great job of communicating with me and making sure I had everything needed. He arranged for me to get a Lyft home while they serviced m Michael did a great job of communicating with me and making sure I had everything needed. He arranged for me to get a Lyft home while they serviced my car. Getting your car serviced isn’t always an enjoyable experience, but Elk Grove Ford made sure that it was. Thank you! More

Customer support front desk and support staff were great but the specialist assigned to me marred the whole experience. First off, it took 3 months from my first visit to get my car in. Starting in Septembe but the specialist assigned to me marred the whole experience. First off, it took 3 months from my first visit to get my car in. Starting in September, I brought my vehicle in for an inspection to ensure my issue was under warranty. Everything initially went well, I met my assigned specialist and I was told I’d be called in a week to bring the car in for repair. Two weeks later, I still heard nothing and had to follow up. Support team confirmed that my part was on back order but I was never notified by the specialist. 3 months later in December, I call again after waiting for so long and was told by support staff that my part came in a week ago but has not been inspected yet to make sure it doesn’t have the same issue my original part has. I was told I’d be called by the next day. I wasn’t called by my specialist for another 3 days. Finally, I bring the car in and was told it’d be ready over night, and given a rental as a courtesy vehicle. I didn’t hold my breath on this promise and was called 3 days later to come pick up. Specialist was terrible but the rest of the staff was great. The repair seems decent but I can see the same issue reappearing on my car now a week later. I am not confident this repair will last, but this is an issue with Ford’s manufacturing rather than the dealership. I think (at this point I’ve lost confidence in both). More