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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,174 Reviews

1,174 Reviews of Elk Grove Ford - Service Center

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November 27, 2024

Nice People,good services thanks you guys did a great job see you next time thanks. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro melendez
Report | Print
Dec 01, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Alex, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 26, 2024

Excellent customer service respectful quick he listened very, very pleased with Elk Grove Ford. Overall, I live in Lodi maybe five minutes from Stockton Ford and they need to come and see how you guys get More

by Reinelda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichal
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Nov 27, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 26, 2024

No appointment. But reception and triage staff, explained that they had the time to reprogram my replacement keyfob. I was there for three hours and got my services More

by byoutful1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda in service
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Nov 27, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Nov 27, 2024 -

byoutful1 responded

You're welcome.

November 24, 2024

So easy! No wait at Quick Lane when I brought my car. Courteous efficient economical option to give me total peace of mind. THANKS ELK GROVE FORD Service Dep More

by Happy in my Edge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Wood
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Nov 25, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 23, 2024

Friendly customer service. We got our vehicle back on time. Glad they offer shuttle service home in the area. More

by Rocky
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Capos
Report | Print
Nov 25, 2024 -

Elk Grove Ford responded

Thank you, Rocky, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 23, 2024

I naught a mini cooper and did not get a key for the roof top rack and was told to buy myself. More

by GOTZNUTZ
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 23, 2024

Tony Farris is a great asset to elk grove ford best experience ive had with a dealership service department !!!! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Elk Grove Ford responded

Thank you, Bill, for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad Tony was able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 21, 2024

They are the absolute best ! Everyone treats us like family here . We have bought all our company and personal vehicles at Elk Grove ford More

by BREANE Drain Time Plumbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel, Tony ,
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Nov 22, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rachel, Tony, and our team met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 20, 2024

Work described for and paid for was not completed. Tech was instructed and said work was preformed which was not done More

by EBALCAo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2024 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 20, 2024

Has the best fleet service manger I've delta with in a long time tell all my co worker's More

by wolfepaq96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in fleet service
Report | Print
Nov 20, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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