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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,135 Reviews

1,135 Reviews of Elk Grove Ford - Service Center

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May 05, 2025

It was good, the guys at the counter were helpful with what I needed and estimated the time of service to be completed accurately. More

by livyadam2
Recommend Dealer
Yes
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May 05, 2025 -

Elk Grove Ford responded

Livy, thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 05, 2025

Outstanding service, Cale and the team at Elk Grove Ford went above and beyond to repair our truck More

by Justinsilkwood
Recommend Dealer
Yes
Employees Worked With
Mike in service
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May 06, 2025 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 02, 2025

Efficient service Technicians are very profesional and friendly They jump into my problem and get it repair More

by Ludwig72.vc.vc
Recommend Dealer
Yes
Employees Worked With
Brad weinrick.
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May 02, 2025 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 01, 2025

Worked with Mike on my 2018 Ford Focus, he explained everything and was a straight shooter. Never left me in the dark about anything. Great service. More

by Kelan Newt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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May 01, 2025 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 01, 2025

Service can be greatly improved by having someone greet you when you first drive up. Instead they sit behind te desk and not even greet you. Where's your customer appreciation? As for service performed, More

by mikioipom
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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May 02, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 01, 2025

Good service from Brad and crew yesterday after car shut iself off at speed and had to be "towed" More

by gjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad and Mechanic
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May 02, 2025 -

Elk Grove Ford responded

Thank you for your review. We will share your compliments with Brad and the team, and we look forward to working with you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 29, 2025

There was an issue with my recent purchase and the whole team came together to make it right. More

by AJOHNPEER
Recommend Dealer
Yes
Employees Worked With
Brad
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Apr 30, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 28, 2025

Quick Lane provided great service. They were professional, polite and I didn't have to wait very long. More

by TRTJOHNSON
Recommend Dealer
Yes
Employees Worked With
Quick Lane
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Apr 28, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 28, 2025

Brought up a leaking issue which I wasn't even there for. Great attitude and customer service skills More

by EBURNS90
Recommend Dealer
Yes
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Apr 28, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 27, 2025

Excellent service. They were on time and communicated very well. I will be returning again. More

by CPHILLIPS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2025 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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