Elk Grove Ford - Service Center

He got me a great deal on my Ford Escape thank you Steve great job. great job. More

Great Staffs Friendly, easy to talk to, very knowledgeable in what they do and keep you informed on the status of your vehicle knowledgeable in what they do and keep you informed on the status of your vehicle More

Service on what was scheduled was good, a brake system problem had occurred 1 week prior to the appointment date, was wanting the brake problem looked into possibly leak somewhere because had to refill problem had occurred 1 week prior to the appointment date, was wanting the brake problem looked into possibly leak somewhere because had to refilling reservoir twice a little the first time the dash reminder of brake fluid low then again a couple of days later a second occurrence in which I added much more fluid but nothing or findings were stated, felt like they were wanting to make a return appointment for brakes only. With brakes being a very important factor in the operation of the vehicle was not satisfied with the outcome. More

Not sure if I got the service I requested, if I underpaid or was overcharged. I requested 40,000 miles service, was told it’s covered under warranty. I asked how come I paid $872.00 for the 30,000 service. E or was overcharged. I requested 40,000 miles service, was told it’s covered under warranty. I asked how come I paid $872.00 for the 30,000 service. Explanation wasn’t very helpful. Five days later I get a call that not all the work was covered by the warranty and was told that I owed $78.00. I went in the next day to pay and was told that I owed $128. I was charged $90.00. More

Mike and his Manager were amazing after I initially wasn't happy with my service. They made it right and my cars doing great! wasn't happy with my service. They made it right and my cars doing great! More

Very helpful and answered any questions I had He helped answer all my questions and solved my issues answer all my questions and solved my issues More

Appointment scheduling was easy, service was done quickly Overall a great, simple experience with knowledgeable staff Overall a great, simple experience with knowledgeable staff More

Was greeted respectfully. Took me 15 minutes to be seen and have my car information submitted. The problem was fixed within 24 hours. Took me 15 minutes to be seen and have my car information submitted. The problem was fixed within 24 hours. More

I was amazed that a person was available in the drive uo service lane to greet me and orovide instructions on the next steps to get my appointment started. She was gregarious; treated me like family, made s service lane to greet me and orovide instructions on the next steps to get my appointment started. She was gregarious; treated me like family, made sure i signed up for a ride home and let the service coirdinator know i was tgere for my appointment. Service tech was prompt; responded to all my inquiries and explained the recall process and what would be taken care of on this visit. I also spoke to my sales person and updated them on how much i was enjoying my new truck. My interactions with all the staff were all positive and i enjoyed the process! More

My car has only 52000 miles on it and I had 3 major problems and you wanted $6000 to fix it. I will never be back or buy a Ford again. problems and you wanted $6000 to fix it. I will never be back or buy a Ford again. More