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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,174 Reviews

1,174 Reviews of Elk Grove Ford - Service Center

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November 20, 2024

A great experience with the service, people skill, respect and positive attitude. The entire staff was courteous, More

by RIVERSDAVI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 18, 2024

I contacted Sarah Golobic in Service regarding a leak in my 2000 Mustang that may be covered under warranty from a previous repair. She agreed to diagnose it without paying a fee. Lizzy Maddock in Service More

by GSIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
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Nov 18, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that Sarah and Lizzy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 18, 2024

Outstanding service throughout the dealership and we were taking care of like family. We love Elk Grove Ford More

by TXDURAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel wood
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Nov 18, 2024 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 17, 2024

I think that the dealer did everything that they can but my repair has not been completed apparently due to a software issue that Ford needs to fix. I expected the issue to be resolved by now as it has bee More

by WRUTGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of name
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Nov 18, 2024 -

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 17, 2024

The salesmen are untruthful and do not follow their word. Would never go back here or recommend to a friend. More

by RYATES715
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 17, 2024

Mike Capas and the customer service team did a good job taking care of my trucks issue. More

by thawk500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Elk Grove Ford responded

Thank you for the kind words for Mike and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 16, 2024

Nikhil provided excellent service. Elk Grove Ford is always top of the line in service and experience. The prices are competitive and service is timely. More

by MBBESQUIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Nikhil here at Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 16, 2024

The team was fast and friendly. I was in and out without issue. Would definitely use elk Grove Ford for all future repairs. More

by deeflo2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Nov 16, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 16, 2024

Great service only complaint. We asked for the old battery and did not receive it when car was delivered. I called and spoke to the service agent was told he would hold it. Next More

by MARVASACR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Elk Grove Ford responded

Thank you for your review. We do apologize for not returning your old battery. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 16, 2024

Prompt servic early in the morning. Excellent shuttle service and exceptional driver. Love the service returning my car to my home. More

by ALMYRIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department courteous.
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Nov 18, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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