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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,166 Reviews

1,166 Reviews of Elk Grove Ford - Service Center

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October 27, 2024

I like the fact that the tech texted me to keep me updated. Definitely better better More

by wojnar4x4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 27, 2024

Ali was fantastic. He and the team got my parts installed in time. Very happy this is my local service location. More

by DRECRUITS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Abdulsattar
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Oct 28, 2024 -

Elk Grove Ford responded

It's great to hear that Ali was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 27, 2024

Tony was great. He had the vehicle diagnosed, ordered the parts required and had the vehicle completed as promised. More

by ROCKYCARLISLE47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with Tony and our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 27, 2024

Have to keep bringing back for service that have not being addressed the problem paid for service that still not being fixed More

by Nogoford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure
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Oct 30, 2024 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 26, 2024

Scheduling was very easy and quick. The staff were all professional and attentive. I will return to this location. More

by JPBAXTER09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 26, 2024

Love Elk Grove Ford. They have excellent customer service. Their Service station provides great, reliable work More

by ccorn77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lizzie is the salesperson that worked with me. She was friendly, patient, and informative
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Oct 27, 2024 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 26, 2024

Great sales staff - found the right vehicle and right deal for me. Cale and Rachel make the experience seamless and ensured I would love the vehicle (Bronco Sport) More

by RSTERK005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Wood
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Oct 27, 2024 -

Elk Grove Ford responded

Thank you for your kind words for Cale and Rachel and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 25, 2024

Always goes above and beyond to make customers happy! We appreciate all they do to keep us coming back More

by EDGAR_NAVARRO05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2024 -

Elk Grove Ford responded

Thank you so much, Edgar, for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 25, 2024

Gave me a good time estimate and cost estimate when I got there, and a good debrief after work was completed. More

by Marty Bose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Reyes Gutierr
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Oct 27, 2024 -

Elk Grove Ford responded

Marty, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 25, 2024

The service department is great. Mike always takes great care of all my Ford Vehicles More

by BENNETT.BYINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Oct 27, 2024 -

Elk Grove Ford responded

Thank you, Bennett, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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