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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,103 Reviews

1,103 Reviews of Elk Grove Ford - Service Center

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September 29, 2024

Doesn't help customers with major recall TSB problems. Only wants to charge top dollars. More

by wwmonero
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Duran , Jason (service mngr)
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Oct 03, 2024 -

Elk Grove Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 27, 2024

Got my vehicle done in a reasonable amount of time. Contacted me to let me know that it was done and I could come pick it up. More

by esparzadr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cale met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 27, 2024

I bought the trucket outgrove Ford 9 years ago and was very satisfied, and now the service department held up their end and did a beautiful job, Mike. The service rider listened to my repair items and act More

by PREYNEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Wood
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Sep 27, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. Mike and our service team appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 26, 2024

service manager john milligan pulled one on me. charged me for a service they did not perform. when i complained, he gave me crap like i’m some kind of fool. this is very frustrating and so unfortu More

by rock_asis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
john milligan
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Sep 29, 2024 -

Elk Grove Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 26, 2024

I had a steering issue that got quickly diagnosed. It took a few days for parts...but great job More

by DCYOTE60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Sep 27, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 26, 2024

It's always a pleasure to talk with Ivan at Quick Lane. He offers good service & advice. More

by MIWOKMAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Reyes
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Sep 27, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 26, 2024

Excellent service, finished on time. I will recommend with friends. Satisfied with the service. It’s good to be here. More

by MIA_MARJOLINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
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Sep 27, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Mia, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 26, 2024

Good service. Was very fast fast, and I am completely satisfied. Will be coming back again More

by SPETTITT72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 25, 2024

They were kind and helpful and finished the job in an efficient manner. Also, they made it easy to communicate with them for updates More

by anthonybalalis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 25, 2024

Great service. It just took too long since they are so busy.. They need more technicians. More

by SLAVICHKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and appreciate your patience. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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