Elk Grove Ford - Service Center

Very informative! Ziyad was very helpful and explained to me what was wrong with my vehicle and fixed what needed to be done. Ziyad was very helpful and explained to me what was wrong with my vehicle and fixed what needed to be done. More

The Lizzy was very helpful in listening to what my was experiencing and how to use my warranty to cover the repair. experiencing and how to use my warranty to cover the repair. More

The best communication in service conversation. Picked up repaired car and problem successfully fixed. Thanks Michael. Picked up repaired car and problem successfully fixed. Thanks Michael. More

I was disappointed that I had to book service using A. I , I prefer to speak to a human. Also it took 5 1/2 hours for a oil change and tire rotation. When i called to ask when my truck would be returned to I , I prefer to speak to a human. Also it took 5 1/2 hours for a oil change and tire rotation. When i called to ask when my truck would be returned to me , I was told 1:00pm and it showed up at 2:00. Please say what you mean and mean what you say. I had other appointments that I had to cancel because you guys were an hour late. VERY DISAPPOINTED. More

Excellent customer service. Fast turnaround time. Good waiting facilities. Communicated expected work and applicable discounts. Fast turnaround time. Good waiting facilities. Communicated expected work and applicable discounts. More

I walked in to the dealership to fix an issue on my vehicle and every employee I spoke with was courteous and helpful! vehicle and every employee I spoke with was courteous and helpful! More

Good job I was really pleased how fast and same day the replacement got done in replacement got done in More

Mike was extremely helpful in helping arrange our rental car and keeping us up to date on progress on the car repair. He was very responsive to our questions. car and keeping us up to date on progress on the car repair. He was very responsive to our questions. More

Everyone is always so kind, professional and fast ! We always have a pleasant experience at Elk Grove ford and have been going there for years . Now our kids our becoming adults and buying fords as we We always have a pleasant experience at Elk Grove ford and have been going there for years . Now our kids our becoming adults and buying fords as well More

I’ve always had a great experience at Elk Grove Ford. The team here truly makes me feel comfortable and confident in the work they do. They are professional, honest, and never pushy, which I really appre The team here truly makes me feel comfortable and confident in the work they do. They are professional, honest, and never pushy, which I really appreciate. Unlike other places, they don’t try to upsell unnecessary services or products. Instead, they take the time to carefully explain what’s happening with my vehicle, ensuring I fully understand before proceeding. The staff is incredibly helpful, courteous, and attentive, creating a welcoming and stress-free environment. Whether it’s a routine service or a more complex repair, I know my car is in good hands. Their attention to detail and commitment to customer satisfaction really set them apart. I highly recommend Elk Grove Ford to anyone looking for quality service and a trustworthy team. They’ve earned my loyalty, and I’m grateful for the peace of mind they provide. More