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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,163 Reviews

1,163 Reviews of Elk Grove Ford - Service Center

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October 22, 2024

My service advisor (Lizzie) kept me abreast of what was going on with my car, handled all of the extended warranty business for me, and just made things very simple. I’ve gotten a lot of work done here an More

by porschelovert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lizzie in service…
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Oct 22, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Lizzie delivered such a great experience! We appreciate you choosing Elk Grove Ford and helping spread the word about us. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 22, 2024

Service advisor not available or getting back promptly. Not communicating effectively with what was done with my vehicle. More

by lilianmusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Elk Grove Ford responded

Providing a positive experience is our top priority, Lilian, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 22, 2024

Everyone is nice including the parts department and service personnel. So you can go over and get your car fixed at EG Ford no problem 👍🏼 More

by WBATARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paull is always answering my questions
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Oct 22, 2024 -

Elk Grove Ford responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 22, 2024

I love the fact that you don't have to have an appointment with Elk Grove Ford's Quick lane. It's very convenient and they get you in and out pretty quickly. More

by KAMILAH.JONES2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Elk Grove Ford responded

Thank you for the great rating for our service department! We truly appreciate your business. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 21, 2024

Excellent staff and great customer service. They help you as soon as you walk in the door. More

by ROCYCAPIO87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 20, 2024

Elk Grove Ford dealership rocks. Especially the Quick Lube center . Saul is awesome also with his knowledge of vehicles Thank you More

by SALRENDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Elk Grove Ford responded

Sal, Thank you for the kind words for our service department! We look forward to sharing your compliments with Saul, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 19, 2024

Overall satisfied with the repair. But the repair left some dirty marks on the armrest afterwards. More

by HAIseas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lizzy
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Oct 23, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 19, 2024

All staff was courteous, helpful, and showed concern for my issues. Low pressure in sales as well which I appreciated. More

by MICHAELMCFARLAND12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdulla
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Oct 20, 2024 -

Elk Grove Ford responded

Michael, Thank you for the kind words for our service department! We look forward to sharing your compliments with Abdulla and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 19, 2024

Bad customer service! Would not recommend bringing your vehicle to service at this dealership , call around first ! More

by Kmtcontractor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Elk Grove Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 17, 2024

I just want to thank you for the service I received on Saturday. I arrive before 7:00am and once the door were open I was greeted with a smile 😃 My information was taken and before I knew it my car wa More

by be68corral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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