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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,104 Reviews

1,104 Reviews of Elk Grove Ford - Service Center

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September 25, 2024

Great service. It just took too long since they are so busy.. They need more technicians. More

by SLAVICHKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and appreciate your patience. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 25, 2024

The Lube Department was easy to check in and they were fast. Always get the job done More

by Bob N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Sep 26, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 24, 2024

superfast service they fix my transit steering problem in two hours saving me thousands of dollars from independent shop More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fleet manager
Sep 25, 2024 -

Elk Grove Ford responded

Frank, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 24, 2024

I was treated like I was apart of the Ford family. I was contacted and kept in the loop on what was going on. The pickup service was very convenient so I could keep working. So A+ service. More

by DARRYLPOOLE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Elk Grove Ford responded

Darryl, Thank you for taking the time to share your thoughts on working with Cale and our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 24, 2024

My experiences with this service center has always been professional helpful and everyone is pleasant to work with ... Especially Lizzie ! She always has a smile on her face and willing and eager to answe More

by PDK26
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzie
Sep 25, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lizzie met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 24, 2024

Handled very well. .good communications with John and Elizabeth..Symptoms resolved… have not had a shut down More

by No. Screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not deal with sales
Sep 25, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words for Elizabeth and John, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 24, 2024

Tech fixed 2 recalls in 30 minutes. He brought mobile unit to my house. He was on time, polite, professional and efficient. More

by Zeph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Elk Grove Ford responded

Zeph, Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 23, 2024

Wonderful customer service. They were efficient and knowledgeable and very helpful. They even kept me updated for any issues that had arisen. More

by Ms. NuNu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Sep 25, 2024 -

Elk Grove Ford responded

Ms. NuNu, Thank you so much for your kind words for John, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 23, 2024

Elk Grove Ford are professional individuals team supporting customers conveniently sending a Ford rep. to the location. More

by KIMBERLYMKANDI
Recommend Dealer
Yes
Employees Worked With
Jacq
Sep 23, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 22, 2024

Took auto for quick lube service. Auto was done in a short amount of time!! Very impressed .. Great job !!! More

by ANAYA9461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lube Employees
Sep 23, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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