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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,147 Reviews

1,147 Reviews of Elk Grove Ford - Service Center

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September 29, 2024

Great customer service but the time to complete an oil change was too much. 6 h with appt More

by cristizury
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We apologize for the delay and hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 29, 2024

Doesn't help customers with major recall TSB problems. Only wants to charge top dollars. More

by wwmonero
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Duran , Jason (service mngr)
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Oct 03, 2024 -

Elk Grove Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 29, 2024

Service is Really BAD! !! The Mechanics Do Not Know What there'y Doin?! I'm Not Recommending this Dealer! More

by belindabais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 29, 2024

Quick change customer service agent was great. Got us in and out as promised. 45 minutes. Only problem was we had scheduled appointment two days earlier and when we got there they had over booke More

by Don’t post this
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Who is Cale? Didn’t talk to sales
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Oct 03, 2024 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 29, 2024

I have exclusively taken my vehicles here to the service department and quicklane for the past decade. I have also bought and leased several cars at Elk Grove ford and I will be a life long customer because More

by lorna.jane.baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Sep 30, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 27, 2024

I bought the trucket outgrove Ford 9 years ago and was very satisfied, and now the service department held up their end and did a beautiful job, Mike. The service rider listened to my repair items and act More

by PREYNEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Wood
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Sep 27, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. Mike and our service team appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 27, 2024

Got my vehicle done in a reasonable amount of time. Contacted me to let me know that it was done and I could come pick it up. More

by esparzadr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cale met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 26, 2024

Excellent service, finished on time. I will recommend with friends. Satisfied with the service. It’s good to be here. More

by MIA_MARJOLINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
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Sep 27, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Mia, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 26, 2024

Good service. Was very fast fast, and I am completely satisfied. Will be coming back again More

by SPETTITT72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 26, 2024

I had a steering issue that got quickly diagnosed. It took a few days for parts...but great job More

by DCYOTE60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Sep 27, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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