Elk Grove Ford - Service Center

I meet first time service advisor Ali he is very good guy and very helpful and very helpful More

More customer service friendly nobody new about my part's for vehicle for oil change when I set ot up with appointment 🙄 for vehicle for oil change when I set ot up with appointment 🙄 More

Made an appointment for service and was in and out in about 2 hours.Every one was professional and friendly. about 2 hours.Every one was professional and friendly. More

You do not answer your phones or return voicemail messages. Very unimpressed with your dealership. messages. Very unimpressed with your dealership. More

Quick, efficient and professional Waiting area clean and comfortable. Restrooms were clean and well stocked. and comfortable. Restrooms were clean and well stocked. More

Exceptional customer service in the service department. Service team went above and beyond to address my concerns. Service team went above and beyond to address my concerns. More

After bringing in my truck for a 7:30am appointment I waited until 4:00pm for the work to be done. Once started the work was completed by 5:00pm. I’m not sure why the wait but it was needless to say it waited until 4:00pm for the work to be done. Once started the work was completed by 5:00pm. I’m not sure why the wait but it was needless to say it was frustrating to wait for over 8 hours just to have the work start. More

Poor service my 8am appointment for installing driver side shock and replace lug nuts on all four tires. The work could not be done, rescheduled for the next day. They replaced the shock but not the lugs side shock and replace lug nuts on all four tires. The work could not be done, rescheduled for the next day. They replaced the shock but not the lugs, told me to go to AutoZone because it would be cheaper and if they did the work I would have to have them replaced again anyway. I insisted they do the work ,was charged $163.12. poor service. I've never received a courtesy car wash and they don't use paper mats or seat covers to protect the car. More

Friendly and top notch service. Can’t get better than that. Great prices as well. Can’t get better than that. Great prices as well. More

Good but no shuttle available a hardship. You should find replacement shuttle driver to retain long standing customers You should find replacement shuttle driver to retain long standing customers More