Elk Grove Ford - Service Center

Connie was great. Lizzie was efficient, but getting in late that morning. Whoever the girl was that checked me out acted like rude dry toast. Barking, no eye contact. Lizzie was efficient, but getting in late that morning. Whoever the girl was that checked me out acted like rude dry toast. Barking, no eye contact. Customer service training needed on that one.. I received zero, thank you! Mumbled her responses! Also disappointed I cannot get a quick car wash after service anymore. Otherwise, all 3 latest ford recalls fixed. More

Ivan Reyes in the Service Dept was very helpful. I would take care of him because he's one of the better folks you've had in the Quick Lane area. I would take care of him because he's one of the better folks you've had in the Quick Lane area. More

The person that helped me was awesome, mistakenly I scheduled my oil change in Wednesday it so happened to be the following, He was able to schedule me in. So for that I thank him. Awesome job. scheduled my oil change in Wednesday it so happened to be the following, He was able to schedule me in. So for that I thank him. Awesome job. More

They took care of my car needs and made sure to provide a shuttle as well as transportation back to the dealership so I was able to have a nice lunch with my mom who accompanied me. shuttle as well as transportation back to the dealership so I was able to have a nice lunch with my mom who accompanied me. More

It’s a good dealership expensive though. Service advisor work hard on issues and calls. Service advisor work hard on issues and calls. More

Linda and Jason are awesome to work with. Facility is clean, everyone is nice and inviting. Facility is clean, everyone is nice and inviting. More

Great customer service. Brought my car in at 10:00am for an oil change and the works. My car was ready by about 11:am. Brought my car in at 10:00am for an oil change and the works. My car was ready by about 11:am. More

They were unable to solve the problem of the headliner coming loose from weather stripping around the doors on our 2022 maverick after 4 attempts. They had no solutions and could offer no further help. coming loose from weather stripping around the doors on our 2022 maverick after 4 attempts. They had no solutions and could offer no further help. Very unhappy customer. More

It was friendly and professional, and they did the work quickly with no delays at all. quickly with no delays at all. More

Picked up car after recall fix and same day received notice of another recall in the mail. Disappointing that I have to make another appointment and feel the service department should have caught it whi notice of another recall in the mail. Disappointing that I have to make another appointment and feel the service department should have caught it while my car was there. More