Back

Elk Grove Ford - Service Center

Elk Grove, CA

4.4
1,285 Reviews

1,285 Reviews of Elk Grove Ford - Service Center

Sort by
December 11, 2024

Pleasant and efficient staff. All requested work done properly and within expected time frame. Will recommend you to anyone needing services. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Dec 12, 2024 -

Elk Grove Ford responded

Thank you, Robert, for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2024

Mike was good, but the service took all day and is expensive. I spent a lot of money with Elk Grove Ford. Should be less for a glorified oil Chang. More

by tomedwards396
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 12, 2024 -

Elk Grove Ford responded

Tom, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 10, 2024

Bought my F 150 there and the people delta with were very helpful. The service dept is excellent! More

by FSDELGADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 10, 2024

The EG Ford Service Department seems very disorganized starting with making an appointment online, moving to incomplete descriptions of services to be performed right up to arranging customer pick ups and More

by corona100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason
Dec 13, 2024 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 08, 2024

I was a long time customer at this location until I moved. I was back in the area and decided to stop by Quick Lane for oil change More

by TWATERFORD8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moose
Dec 09, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 08, 2024

Mike was great he got me in and taken care of while I waited so I didn't have to go home. More

by mikcoyour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 09, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Mike and our team. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 08, 2024

The quick lane is a very convenient alternate service for customers who just need an oil change or tire repair. More

by 49erfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. Cale and our team appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 06, 2024

The back up camera does not function properly now And that was a recall that was supposedly fixed. More

by mellomchl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department, but I don’t have any names
Dec 09, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 04, 2024

Service was great. Seemed they took care of all the things I requested and then some. I originally was irritated with communication however after I got a hold of the le More

by snowmanrents
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nike shoe drawer
Dec 04, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 04, 2024

Elk Grove Ford found the problem on the first visit, ordered the parts on time. They also completed the job on time and delivered it. More

by TOMCARDELLI1
Workmanship
Recommend Dealer
Yes
Employees Worked With
Lizzy Meddock
Dec 04, 2024 -

Elk Grove Ford responded

Tom, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let Lizzy or our team know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

...
48
...