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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,100 Reviews

1,100 Reviews of Elk Grove Ford - Service Center

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April 13, 2025

Really good they worked with me to ge the price i could afford Great dealer More

by KEVINBRAUN31
Recommend Dealer
Yes
Employees Worked With
Jason
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Apr 13, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 12, 2025

Mike McKnight was very helpful too explain to me what the issue was with my vehicle. Great guy/worker. More

by LuisAnguiano
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McKnight
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Apr 12, 2025 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 12, 2025

I would like to commend Assistant Service Manager Mike McKnight. My key was stuck in the ignition cylinder. He tried to get the key unstuck but couldn't. I don't know which mechanic was able to get the ke More

by robinroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McKnight
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Apr 12, 2025 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 12, 2025

It was professional and kindness Appointment was on time. Did the work with care and advise me on future repairs More

by CASTRO_LUIS29
Recommend Dealer
Yes
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Apr 12, 2025 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 12, 2025

Professional and courteous service. Would definitely recommend this location as top notch. Thank you for the great service. More

by jodihill428
Service Time
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2025 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 11, 2025

Great service as always, hopefully next time they will wash my acr also. Thank you More

by GARDME2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Wood
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Apr 11, 2025 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 11, 2025

The people that I dealt with were very nice and very helpful. I was satisfied with my visit. More

by spenserkuntz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 11, 2025

They fixed the problem in somewhat of a timely manner but there was no communication about my vehicle at all ! I had to work with my sales team to find out what was going on . More

by GREGORY.D.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel’s wood , Johnnie, Tony Ho.
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Apr 11, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 11, 2025

I am glad that this dealership honors the contract when I bought my Nissan Altima in 2014 and I paid upfront for lifetime oil changes- free. I learned my lesson- dealerships go out of business or sell and th More

by lkmvam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 11, 2025 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 10, 2025

They did a great job and were friendly. He kept me informed as to ehat they were foing More

by LEMENACRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
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Apr 11, 2025 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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