Elk Grove Ford - Service Center

Customer Service was exceptional and on point. They greeted me upon my arrival and took care of me right away. They greeted me upon my arrival and took care of me right away. More

Customer service is not good. Didn’t greet properly or said thank you. Just said next and we’ll call you when we’re done Didn’t greet properly or said thank you. Just said next and we’ll call you when we’re done More

My experience was easy smooth and fast. I was in shock with the amount of service Elk Grove Ford offered. Thank You. I was in shock with the amount of service Elk Grove Ford offered. Thank You. More

Service was great. Prompt diagnosis and repair. Couldn’t ask for more. Definitely will have my business. Thank you. Prompt diagnosis and repair. Couldn’t ask for more. Definitely will have my business. Thank you. More

Great customer service. Very attentive and kept me up to date on my repair. Will be returning Very attentive and kept me up to date on my repair. Will be returning More

They have bad communication. They are eager to get your car in friendly sends you information to text to get in touch. I had left a message with the Service Manager and NEVER NOT They are eager to get your car in friendly sends you information to text to get in touch. I had left a message with the Service Manager and NEVER NOT 1 CALL BACK. Multiple things needed to be looked at and fixed. Having my car for 3 weeks was to long. They can only fix the problem if they can duplicate the issue. My service tranmission tec tried his best to duplicate it but couldn't. But the other 2 problems it doesn't take 3 weeks to get though to the insurance to get approved. Then they order the parts the last week. Very unperfessional. Bad business. I took my car after it was fixes but it still wasn't right. I had another issue with the car not accelerating at a stop. It went 2 miles a hour. We almost got hit because the car wouldn't take off. They told me the recall on it is probably why I have this issue. Nope!! The car eventually worked again. I took off back to the dealership and left my car the next day with the same 2 issues I originally bought it in for. I left it for 3-4 days nothing. They can't help me. I went back took my car. They were nit willing to take my transmission apart or they would only go by codes. I will hold them accountable if something happens and I get hit because of this ongoing issue. I can't just leave my car for weeks or months and not have a car. Uber and Lyft are expensive. Ford of Elk Grove is not somewhere I want to leave my car and expect to have it fixed right. But again I believe the service transmission tec did try. But Ford should have been more to figure out my problem. Very disappointed and unsatisfied. More

Had to have my sunroof repaired spoke to mike he work it in before the rain in before the rain More

They did an excellent job and in a timely manner and everything seems to be working well they’re just a little hard to get a hold of everything seems to be working well they’re just a little hard to get a hold of More

Tony was great and accommodating. Thanks for the great service. There was a delay of two days when our part arrived to when it was worked on... Thanks for the great service. There was a delay of two days when our part arrived to when it was worked on... More

Excellent follow up when looking at the vehicle I wanted. The sales manager was honest and straight to solving my needs. The sales manager was honest and straight to solving my needs. More