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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,104 Reviews

1,104 Reviews of Elk Grove Ford - Service Center

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August 30, 2024

In my opinion, Elk Grove Ford is the best Ford dealership , that I have been too. Very helpful, and friendly . More

by APESGAUTSCHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cale and our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 30, 2024

Nice guy at the counter, very helpful with some questions that I had. The service was quick. More

by FLP__CCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 30, 2024

Elizabeth Meddock was amazing to work with. She was timely and had great communication. Happy with her. More

by rvn755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with him.
Aug 30, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. Elizabeth and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 30, 2024

Ray was super responsive and made sure I was able to get exactly what I needed. Just bought my 4th vehicle and he was great. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray and Abdullah were who I worked with.
Aug 30, 2024 -

Elk Grove Ford responded

Eric, Thanks for sharing about your experience with Elk Grove Ford. Ray and our team appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 30, 2024

Service was quick and easy. Everyone was helpful and clear when it came to the service my vehicle needed. More

by chacha_alonso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Elk Grove Ford responded

Chacha, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 30, 2024

Professional, listened and addressed my concern. Thank you for the call back and being attentive More

by AKRAJU222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah golobic
Aug 31, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 29, 2024

Elk Grove Ford has been very responsive in the service of my F 150 and did a great job on my repair. More

by SACSCZLIFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Elk Grove Ford responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 28, 2024

Problem: irregular knocking noise coming from the left rear of the car, especially noticeable at low speeds. Also do 20K mile routine service, which on this car is simple. Quality of work was excellen More

by OTTOLEAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Oliver
Aug 28, 2024 -

Elk Grove Ford responded

Hi, Otto! Thanks for sharing your thoughts about your experience with Elk Grove Ford. We will take your feedback about timeliness into account for the future. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 28, 2024

Always very courteous and efficient. I always leave satisfied knowing that the job was well done. More

by longtoriam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cale and our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 27, 2024

Very fast and efficient. They had kept me informed through the whole process from the time they received my vehicle to the time it was ready to pick up. More

by Anjelina0802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
Aug 28, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, Anjelina, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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