Elk Grove Ford - Service Center

Oil change appointment time was prompt courteous and accomplished in a timely manner. This was my first time at this dealership and I intend to return when needed. Thanks accomplished in a timely manner. This was my first time at this dealership and I intend to return when needed. Thanks More

Quick change customer service agent was great. Got us in and out as promised. 45 minutes. Only problem was we had scheduled appointment two days earlier and when we got there they had over booke Got us in and out as promised. 45 minutes. Only problem was we had scheduled appointment two days earlier and when we got there they had over booked appointments. Was a 3 hour wait. Had to reschedule two later. More

I have exclusively taken my vehicles here to the service department and quicklane for the past decade. I have also bought and leased several cars at Elk Grove ford and I will be a life long customer because department and quicklane for the past decade. I have also bought and leased several cars at Elk Grove ford and I will be a life long customer because of the customer service and quality of work. More

The check-in process was smooth. Lizzy did a great and expedient job. The correction to the Reverse Assist Braking was completed the task before noon. Lizzy did a great and expedient job. The correction to the Reverse Assist Braking was completed the task before noon. More

Got an oil change done got home smelled burning oil assumed tech maybe spilled some oil on exhaust next day came back from driving truck still smelled like burning oil decided to open up the hood and s assumed tech maybe spilled some oil on exhaust next day came back from driving truck still smelled like burning oil decided to open up the hood and seen that the dipstick was half way out and oil had been splashing out from the hole called and left a message to service manager never got a call back. More

I was not to happy about the information communication they took for every to get a hold of and no one ever got back to me when I left message and after I received my vehicle my brakes were messed up and they took for every to get a hold of and no one ever got back to me when I left message and after I received my vehicle my brakes were messed up and when I asked about it they said they were going to see what happen and I still haven't heard from them More

Great customer service but the time to complete an oil change was too much. 6 h with appt change was too much. 6 h with appt More

Doesn't help customers with major recall TSB problems. Only wants to charge top dollars. Only wants to charge top dollars. More

Service is Really BAD! !! The Mechanics Do Not Know What there'y Doin?! I'm Not Recommending this Dealer! !! The Mechanics Do Not Know What there'y Doin?! I'm Not Recommending this Dealer! More

I bought the trucket outgrove Ford 9 years ago and was very satisfied, and now the service department held up their end and did a beautiful job, Mike. The service rider listened to my repair items and act very satisfied, and now the service department held up their end and did a beautiful job, Mike. The service rider listened to my repair items and acted on them. very satisfied. More