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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,142 Reviews

1,142 Reviews of Elk Grove Ford - Service Center

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September 12, 2024

They took care of my car needs and made sure to provide a shuttle as well as transportation back to the dealership so I was able to have a nice lunch with my mom who accompanied me. More

by nmcc8290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : K who drove the Shuttle
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Sep 13, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 12, 2024

The person that helped me was awesome, mistakenly I scheduled my oil change in Wednesday it so happened to be the following, He was able to schedule me in. So for that I thank him. Awesome job. More

by DAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul Reyes
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Sep 13, 2024 -

Elk Grove Ford responded

Thank you for your very kind review, Dave. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 12, 2024

It’s a good dealership expensive though. Service advisor work hard on issues and calls. More

by ROCKYANGLE4949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz
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Sep 13, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 11, 2024

Linda and Jason are awesome to work with. Facility is clean, everyone is nice and inviting. More

by MLAUTURE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Linda and Jason met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 11, 2024

Great customer service. Brought my car in at 10:00am for an oil change and the works. My car was ready by about 11:am. More

by MARIAN.JONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Reyes
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Sep 11, 2024 -

Elk Grove Ford responded

Thank you, Marian, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 10, 2024

They were unable to solve the problem of the headliner coming loose from weather stripping around the doors on our 2022 maverick after 4 attempts. They had no solutions and could offer no further help. More

by STBICKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names.
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Sep 14, 2024 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 10, 2024

It was friendly and professional, and they did the work quickly with no delays at all. More

by thesendingplace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 10, 2024

Picked up car after recall fix and same day received notice of another recall in the mail. Disappointing that I have to make another appointment and feel the service department should have caught it whi More

by HAPPYONE315
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Just the service lady that checked in my car
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Sep 10, 2024 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 09, 2024

The sales rep and manager are very friendly and very easy to work with on that day More

by joseva.nokonokovou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve hancork
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Sep 09, 2024 -

Elk Grove Ford responded

Joseva, Thank you so much for your kind words for Steve, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 09, 2024

Service is great but expensive. Parts were nice but not organized. I ordered a part and had two come in once and call twice before they figured out what happened. More

by kirstenpotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Elk Grove Ford responded

Kirsten, Thank you so much for your kind words for Cale, and for taking the time to leave us this wonderful service feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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