Elk Grove Ford - Service Center

Problem: irregular knocking noise coming from the left rear of the car, especially noticeable at low speeds. Also do 20K mile routine service, which on this car is simple. Quality of work was excellen rear of the car, especially noticeable at low speeds. Also do 20K mile routine service, which on this car is simple. Quality of work was excellent. I drove the technician around to point out the noise coming from the rear of the car. He then identified the cause, did a temporary fix, ordered replacement parts, and replaced the defective parts a week later. Problem solved. My only problem was with timeliness of the work. The service department needs a way to schedule and complete repair work more quickly for people who cannot get transportation to work or home. (If I lived nearby, these delays would not be a problem.) I brought my car in for an 8:30 a.m. appointment and told the service advisor that I would wait for it (I live 1.5 hours away in a rural area). The technician finally looked at the car for the problem around 4:15 p.m.! I returned on Friday of the following week to get the repair finished. The car was finally ready late Monday afternoon. More

Always very courteous and efficient. I always leave satisfied knowing that the job was well done. I always leave satisfied knowing that the job was well done. More

Very fast and efficient. They had kept me informed through the whole process from the time they received my vehicle to the time it was ready to pick up. They had kept me informed through the whole process from the time they received my vehicle to the time it was ready to pick up. More

Last experience was a nightmare. Communication is an issue and disappointing on the outcome of the visit. I have been a Ford customer for years and hate that I need to look Communication is an issue and disappointing on the outcome of the visit. I have been a Ford customer for years and hate that I need to look at different options now! More

Mike is an awesome Service representative. I work for a delivery company which constantly needs assistance servicing our vehicle. Because of Mikes great customer service I only have my fleet o I work for a delivery company which constantly needs assistance servicing our vehicle. Because of Mikes great customer service I only have my fleet of 14 vehicles serviced at Elk Grove Ford. More

I love coming to the EG Ford Quick Lane! Everyone is always so friendly! Gianna Stellato was very nice. Excellent customer service. Hope she is there at my next visit! Everyone is always so friendly! Gianna Stellato was very nice. Excellent customer service. Hope she is there at my next visit! More

Staff is very friendly and helpful, I've had no issues with the work or parts with the work or parts More

The service was very professional and they cared about my vehicle’s safety. I was always treated with kindness and respect. vehicle’s safety. I was always treated with kindness and respect. More

While my car was in for service I needed to have my driver side visor replaced at the same time .Ms. Oliver said she it would be checked out. Did not happen. Now I have to return and waste more time. driver side visor replaced at the same time .Ms. Oliver said she it would be checked out. Did not happen. Now I have to return and waste more time. Unhappy. More