Elk Grove Ford - Service Center

I was treated well, the needed work was done in the promised time, and my car was delivered to my house. promised time, and my car was delivered to my house. More

I had this experience in Quick Lane. I am writing to express my dissatisfaction with the recent service I received at your establishment. During my visit, I specifically requested both a I am writing to express my dissatisfaction with the recent service I received at your establishment. During my visit, I specifically requested both an oil change and a tire rotation. Unfortunately, it appears that these services were not performed as requested. Even after the initial service, I indicated my willingness to wait for the tire rotation to be completed. However, this was still not addressed. I value the quality of service your company has provided More

Never called me when the parts came in to make another appointment. Lizzie said she would call me and never did. Called and the lady covering the phones had no idea what I was talking about and told me appointment. Lizzie said she would call me and never did. Called and the lady covering the phones had no idea what I was talking about and told me to call back the next day since Lizzie was out of the office. I told her to read the account notes and I had already made vehicle arrangements for Tuesday. Loud noise never addressed despite offering to show technician the noise More

TOO MUCH AND HIGH INTREST NO GOOD HELP FROM THIS DEALER ALWAYS SAY THEY WILL HELP BUT NOT. ALWAYS SAY THEY WILL HELP BUT NOT. More

Gianna was my service attendant, and she was very good at making sure I was taken care of. Thank you, Gianna, !!! making sure I was taken care of. Thank you, Gianna, !!! More

I am satisfied with the service I receive people are friendly the pickup and ride from my home and back to ford is very good friendly the pickup and ride from my home and back to ford is very good More

I can not see myself doing any type of business with this dealership. My vehicle was dropped off to get some work done and my vehicle was stolen possibly by an employee. (Inside job) but you know the most di dealership. My vehicle was dropped off to get some work done and my vehicle was stolen possibly by an employee. (Inside job) but you know the most disturbing thing about it is that I never received an apology. They treated me like if I was the one who did something wrong. The manager was terrible because did not want to complete an incident report. He has no clue what I was talking about . And this just happened in March of 2024. And the cameras they have onsite only for show. That don’t work so be careful your car may be next even an employee indicated this is the first that happens at that dealership. Wow!!! More

Great service. Short wait for completion of a oil change and tire rotation. Appreciate service reminders. Short wait for completion of a oil change and tire rotation. Appreciate service reminders. More

Great, courteous service. Decent pricing and quick turnaround. 6-quart oil change came out to a little over $90 and it was split evenly between labor and parts. Decent pricing and quick turnaround. 6-quart oil change came out to a little over $90 and it was split evenly between labor and parts. More

Love this place everyone is so professional, curtious and polite .I have bought several cars from here never had any problems. I will recommend them to everyone. Thanks Elk Grove Ford. polite .I have bought several cars from here never had any problems. I will recommend them to everyone. Thanks Elk Grove Ford. More