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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,108 Reviews

1,108 Reviews of Elk Grove Ford - Service Center

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July 05, 2024

They fixed all the items I came in for - oil change and a recall in a timely manner. But they did not know the cost differences for the different types of service when I called to schedule the appointment. T More

by ALLISONJRAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2024 -

Elk Grove Ford responded

Thank you for your very kind review, Allison. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 05, 2024

Service was great. Ford finished changing oil and also fixed a recall in no time flat. Thanks again! More

by jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 04, 2024

I’ve called three times with voicemails and haven’t heard back. Still have problem with my vehicle that wasn’t resolved with the first repair More

by Lexik66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
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Jul 08, 2024 -

Elk Grove Ford responded

Lexi, unfortunately, we believe your experience with us was impacted by the current nationwide software outage. We hope you will understand this is not specific to our location and is affecting dealerships across the country. We’d like to extend our apologies for any inconvenience this may have caused you and have included our contact information below in hopes you will be open to allowing us to assist with your vehicle repair. Thank you, Cale Wood, General Manager 916-478-7000 Best Regards,

July 01, 2024

The technician was friendly. He kept in contact and let me know how the repair was going. More

by SODATHUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Jul 02, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 01, 2024

Your customer service is simply terrible. Call backs don’t happen with Elk Grove Ford. More

by MADE2EDUCATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2024 -

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 30, 2024

They were able to get my car in the day after I called for Ann appointment and the service was completed on time. More

by chellebaur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 29, 2024

The employees at the dealership, ie. The Quick Lane are friendly, professional, helpful, and knowledgeable. More

by BLUEYECINDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikhil Prahad
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Jun 30, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 29, 2024

Ibwwnt in for a 30k check on my Bronco Sport. The team and Elk Grove provided fast, friendly and efficient customer service. More

by NA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 28, 2024

This dealership was very little help when my transmission went out with only 88, 000 miles. Terrible service will never buy a ford again! More

by Kc50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Durán
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Jul 03, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 23, 2024

Rachel, Cale and johnnie Perkins are the best people in the world and the reason I come back to Elk Grove Ford! Their inventory expertise management and service are the best anywhere around here! I buy all More

by BILLTOMLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2024 -

Elk Grove Ford responded

Thank you, Bill, for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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