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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,208 Reviews

1,208 Reviews of Elk Grove Ford - Service Center

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June 05, 2025

Took my truck in for routine service and fast lane was awesome. Took me right in did the service that day. Great job! More

by S.BARHAM1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names
Jun 05, 2025 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 04, 2025

The service was quick, and the customer service rep was very courteous. They also informed me that the vehicle was in good shape. They gave a valuable report, and it was greatly appreciated. More

by keith.morgan007
Recommend Dealer
Yes
Jun 04, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 04, 2025

Good communication and prompt service. I was put in the loop about all possibilities regarding the issues. More

by mrmikebenavidez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Jun 04, 2025 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 04, 2025

The service was quick, and the customer service rep was very courteous. They also informed me that the vehicle was in good shape. They gave a valuable report, and it was greatly appreciated. More

by keith.morgan007
Recommend Dealer
Yes
Jun 04, 2025 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 03, 2025

Quick Efficient Professional Communicative I appreciated the service and professionalism of both service managers I worked with. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 03, 2025

TY so much was easy and quick, very pfofessional. totally fast and safe. Completed the task. More

by Cueto.lourdes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
Jun 04, 2025 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 02, 2025

Great experience! Mike was super helpful and very informative. Team is efficient and very friendly. More

by ligia rojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike service rep
Jun 02, 2025 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 02, 2025

They were supposed to change my spark plugs but informed me they didn’t have enough spark plugs, which I found very strange for a dealership, so now I have to take time to go back again when they could’ve d More

by dvdsligar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jun 02, 2025 -

Elk Grove Ford responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 02, 2025

Tony and sales and the finance team are phenomenal. This is probably the seventh car I bought from them. They always treat me right. More

by JUSTIN2530
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Ho
Jun 02, 2025 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 02, 2025

Ery very knowledgeable staff takes their time during the diagnostic. Mike McKnight was exceptional and helpful More

by nyree mays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mcknight
Jun 02, 2025 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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