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Elk Grove Ford - Service Center

Elk Grove, CA

4.4
1,310 Reviews

1,310 Reviews of Elk Grove Ford - Service Center

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September 24, 2024

I was treated like I was apart of the Ford family. I was contacted and kept in the loop on what was going on. The pickup service was very convenient so I could keep working. So A+ service. More

by DARRYLPOOLE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Elk Grove Ford responded

Darryl, Thank you for taking the time to share your thoughts on working with Cale and our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 24, 2024

superfast service they fix my transit steering problem in two hours saving me thousands of dollars from independent shop More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fleet manager
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Sep 25, 2024 -

Elk Grove Ford responded

Frank, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 24, 2024

Tech fixed 2 recalls in 30 minutes. He brought mobile unit to my house. He was on time, polite, professional and efficient. More

by Zeph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2024 -

Elk Grove Ford responded

Zeph, Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 23, 2024

Elk Grove Ford are professional individuals team supporting customers conveniently sending a Ford rep. to the location. More

by KIMBERLYMKANDI
Recommend Dealer
Yes
Employees Worked With
Jacq
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Sep 23, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 23, 2024

Wonderful customer service. They were efficient and knowledgeable and very helpful. They even kept me updated for any issues that had arisen. More

by Ms. NuNu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Sep 25, 2024 -

Elk Grove Ford responded

Ms. NuNu, Thank you so much for your kind words for John, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 22, 2024

Took auto for quick lube service. Auto was done in a short amount of time!! Very impressed .. Great job !!! More

by ANAYA9461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lube Employees
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Sep 23, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 22, 2024

Gianna met me at my vehicle. First time that happened in a long time. Good job Gianna. Very impressed. More

by blakemitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gianna
Report | Print
Sep 23, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 22, 2024

Great service. Love the uber service provided by the dealer, Service writer was great. Will bring my cars back. More

by DADISMAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 21, 2024

Have used service dept twice now in two years. Work on vehicle has been very satisfactory. More

by chocoboy83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capas
Report | Print
Sep 23, 2024 -

Elk Grove Ford responded

We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 21, 2024

Perfoermed work that was needed. Had it done at the time they said they would. More

by billegoat2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
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Sep 22, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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