Elk Grove Ford - Service Center

Good customer service. Was a bit busy but communicated with me up front. I was notified as soon as my vehicle service was completed. Couldn’t ask for anything more. Thanks Was a bit busy but communicated with me up front. I was notified as soon as my vehicle service was completed. Couldn’t ask for anything more. Thanks Elk Grove Ford! More

Great service they came to my home to service my Edge the tech was on time for my appointment tech was on time for my appointment More

Service took too long, no one answer phone call from customers and no offer of car washing.due to shortage of employees customers and no offer of car washing.due to shortage of employees More

Always have a great experience at Elk Grove Ford. Good service, nice people! Highly recommend! Good service, nice people! Highly recommend! More

Ivan Reyes in the Service Dept was very helpful. I would take care of him because he's one of the better folks you've had in the Quick Lane area. I would take care of him because he's one of the better folks you've had in the Quick Lane area. More

Connie was great. Lizzie was efficient, but getting in late that morning. Whoever the girl was that checked me out acted like rude dry toast. Barking, no eye contact. Lizzie was efficient, but getting in late that morning. Whoever the girl was that checked me out acted like rude dry toast. Barking, no eye contact. Customer service training needed on that one.. I received zero, thank you! Mumbled her responses! Also disappointed I cannot get a quick car wash after service anymore. Otherwise, all 3 latest ford recalls fixed. More

It’s a good dealership expensive though. Service advisor work hard on issues and calls. Service advisor work hard on issues and calls. More

The person that helped me was awesome, mistakenly I scheduled my oil change in Wednesday it so happened to be the following, He was able to schedule me in. So for that I thank him. Awesome job. scheduled my oil change in Wednesday it so happened to be the following, He was able to schedule me in. So for that I thank him. Awesome job. More

They took care of my car needs and made sure to provide a shuttle as well as transportation back to the dealership so I was able to have a nice lunch with my mom who accompanied me. shuttle as well as transportation back to the dealership so I was able to have a nice lunch with my mom who accompanied me. More

Great customer service. Brought my car in at 10:00am for an oil change and the works. My car was ready by about 11:am. Brought my car in at 10:00am for an oil change and the works. My car was ready by about 11:am. More