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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,103 Reviews

1,103 Reviews of Elk Grove Ford - Service Center

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April 19, 2024

To long to get appointments for repairs or oil changes. Service deteriorated a lot with new owners. More

by THocevar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 18, 2024

Ford change oil and other services are great and awesome very quick and satisfactory. Customer service is amazing as well. More

by AMADO47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 18, 2024

Excellent team and service technicians. You took care of my concerns - and then some I didn't realize. Thank You Gianna and Mike!! More

by Pete
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gianna, Mike
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Apr 21, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 18, 2024

The oil change service is fast and prompt. The service desk is also courteous , however, unlike other car dealership, there was no coffee served? More

by JCKCHEUNG2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words and for taking the time to leave us this feedback! We will work on the coffee :) Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 18, 2024

Came in to check on an item just out of warranty for my car. Assisted by asst service manager. Service was friendly and quick and they worked to get the item replaced for a nominal fee. More

by SHELLYLEE1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service assistant manager
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Apr 21, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 17, 2024

Understood the issues and getting it fixed, as well as how long it would take. More

by LCHISHOLAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Service Department
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Apr 18, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 17, 2024

Great experience every time I have my vehicle serviced Giana and the crew are Great More

by Luis.a.melendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Elk Grove Ford responded

Luis, Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad Cale and Giana were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 17, 2024

Mike was my service advisor and I could not be more appreciative of his efforts. More

by AMAR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Apr 17, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with Mike and our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 17, 2024

Good people, better results. The service provided by your staff, is the results of good training. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 16, 2024

I'm sad we can't get our vehicle washed when it's in for service. More

by wootenretired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Elk Grove Ford responded

We appreciate your review and for bringing this to our attention, we aim to ensure everyone who visits the dealership has a top-notch experience. Thank you for choosing Elk Grove Ford. Cale and our team hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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