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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,104 Reviews

1,104 Reviews of Elk Grove Ford - Service Center

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April 16, 2024

I always have had positive experiences at EG Ford, this time was no different. The service is timely and the associates are friendly. Elk Grove Ford is the only dealership I would recommend without hesitat More

by WAYNE_SCHATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Elk Grove Ford responded

Wayne, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 16, 2024

I'm sad we can't get our vehicle washed when it's in for service. More

by wootenretired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Elk Grove Ford responded

We appreciate your review and for bringing this to our attention, we aim to ensure everyone who visits the dealership has a top-notch experience. Thank you for choosing Elk Grove Ford. Cale and our team hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 14, 2024

Great service from Tony the service manager. Got everything ready for me in a timely manner.Thanks Tony ! More

by Vince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Elk Grove Ford responded

Vinc,e Thank you for your very kind review. Tony and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 14, 2024

Unsatisfied due to the same issue happening with my vehicle and there was nothing they could do about it More

by BRIYYANY_J_1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Elk Grove Ford responded

Briyyany, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 14, 2024

The whole process, drop off, communication, and repairs was very professional. I am disillusioned at the cost of Dealer supplied parts. More

by tom@heliker.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Apr 14, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford; we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 13, 2024

It took forever to even GET an appointment. Customer Service NEEDS Help! Once I finally got a follow up appointment then they forgot about my vehicle. Needing me to come back Yet Again! More

by watkins3
Recommend Dealer
No
Employees Worked With
Nick
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Apr 17, 2024 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 13, 2024

Not a great place to get a used car. The inspector doesn’t seem to do a good job and misses a lot of things. Could at least take not of the major things that should be done to the car. More

by JOSHMOORE1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arren did all he could do to help me poor guy had to try to cover up for the inspectors mistakes I had to take my truck back 3 times
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Apr 17, 2024 -

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 13, 2024

Very good service would highly recommend thank you very much for your courtesy and service More

by ROBERT_C94509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2024 -

Elk Grove Ford responded

Thanks, Robert, for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 13, 2024

Quick friendly service. Appointment was on time & as promised. Service staff was friendly attentive & professional More

by raiderfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Device supervisor
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Apr 14, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 12, 2024

Appointment was easy to schedule. Work started on time. The service was completed in less than an hour. More

by TORKEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names of service people
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Apr 13, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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