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Elk Grove Ford - Service Center

Elk Grove, CA

4.4
1,329 Reviews

1,329 Reviews of Elk Grove Ford - Service Center

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August 08, 2025

Very interested in helping. Very much appreciated! Hope repairs last for a long time. Jason is very caring! Thank a for surprising me with the effort to please. More

by Stevenbails61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Aug 08, 2025 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 08, 2025

Excellent service, stand behind their product and repairs were done quickly and professionally. It was a pleasure dealing with the service manager (Tony) who is very professional and completed repairs quickl More

by rwmoitoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Very nice job on my repairs.
Aug 08, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 08, 2025

Was a pleasure working with Brad. He was informative and he didn’t pressure me to have anything else done except what I came there for. More

by MAYHEM0801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Aug 08, 2025 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 08, 2025

Prompt on time service. No hassle check in. Friendly personal. Clean waiting room. All questions answered More

by Dsens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 08, 2025

All the staff from the sweet lady that greeted me as I parked to Nikhil at the service desk, all employees were courteous, professional, and quick with service. I appreciate how nice everyone was More

by joelle_kristina
Recommend Dealer
Yes
Employees Worked With
Nikhil
Aug 09, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 07, 2025

Nikhil provided great customer service. He answered all my questions and was great with updating me about my vehicle’s service. More

by Slal2k3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikhil
Aug 07, 2025 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 06, 2025

wonderful dealership with amazing customer service, connie was such a great help to me and so was everyone else working on the vehicle. More

by kaitlyn britt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : connie wedel
Aug 07, 2025 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 04, 2025

The work was completed but the person in charge of keeping me posted of service never kept in contact when I would leave messages. His name was Mike. Service was completed appropriately. More

by Alisha.Vega
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike from service
Aug 04, 2025 -

Elk Grove Ford responded

We're sorry to hear about your experience, Alisha, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 04, 2025

Easy to work with, very responsive and gave regular updates about my vehicle. Would highly recommend More

by Jcordis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 05, 2025 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 02, 2025

Fast and friendly service with awesome communication kept me informed every step of the way More

by JULIO.CARRASCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2025 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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