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Elk Grove Ford - Service Center
Elk Grove, CA
1,121 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,121 Reviews of Elk Grove Ford - Service Center
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April 02, 2024
I brought my vehicle in because of a recall called the dealership made an appointment arrived vehicle off got a shuttle ride home driver was awesome the employees at the dealership were professional kind dealership made an appointment arrived vehicle off got a shuttle ride home driver was awesome the employees at the dealership were professional kind and courteous More
by sblmchristopher
Employees Worked With
April 02, 2024
Friendly efficient service. Ready before promised. Kept me informed Offering excellent customer service is always done at your dealership Ready before promised. Kept me informed Offering excellent customer service is always done at your dealership More
by staceyg59
Verified CustomerEmployees Worked With
Mike
April 02, 2024
I am willing to change my negative review to positive but I am really frustrated. I had 3 recalls done last week at Elk Grove Ford on my 2013 Ford Focus se and 1 was a tcm reprogram even though I never had I am really frustrated. I had 3 recalls done last week at Elk Grove Ford on my 2013 Ford Focus se and 1 was a tcm reprogram even though I never had issues with my car transmission. well, a few days later my car will not drive over 15 miles per hour as it won't shift into second gear or go into reverse. i broke down near Folsom lake Ford and they are saying I need a $3,200 clutch with fork replacement. The recalls were done at Elk Grove Ford a few days before my transmission went out. This car is how I get to work. More
by kenreed
Employees Worked With
Service department
March 30, 2024
Charged for the work, sent home. Problem not fixed. Returned next day, came in unannounced later to find my truck parked out back. Asked for an additional $1800. To replace a starter Problem not fixed. Returned next day, came in unannounced later to find my truck parked out back. Asked for an additional $1800. To replace a starter and battery cable, but couldn't guarantee it would fix my charging issues. Paid $410. The day before for a BCM reset, and to confirm my ignition cylinder was sticky. During my 1 st visit for the charging issue but didn't mention my battery cable or starter that day, so what got inspected...... More
by john unhappy
Employees Worked With
Nick
March 29, 2024
Michael was pleasant to work with he provided me in details of what my car diagnosis was, and was able to get my car fixed in a timely manner great service details of what my car diagnosis was, and was able to get my car fixed in a timely manner great service More
by MAIYANG
Employees Worked With
Michael
March 29, 2024
I scheduled my appointment online and got email updates. I was updated several times. When I went to the service center, they told me I went to the wrong place. Nowhere in the emails did it say specifically I was updated several times. When I went to the service center, they told me I went to the wrong place. Nowhere in the emails did it say specifically where to go. Luckily they were able to complete my repair at that service center. More
by Richevans1
Employees Worked With
