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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,121 Reviews

1,121 Reviews of Elk Grove Ford - Service Center

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March 25, 2024

I can take my automobile anywhere for service. I take my baby to Elk Grove Ford. More

by jrnyfan1
Recommend Dealer
Yes
Employees Worked With
Gianna
Jul 07, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 21, 2024

Everything when smooth. No surprises. I was quoted a fair price and the service was prompt as expected. Will recommend. More

by SAMIAM098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gianna
Mar 22, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 20, 2024

Great communication, great service. Made purchasing a vehicle hassle free. Very fair, would definitely work with them again. More

by ASLOAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin, Rachel
Mar 21, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 20, 2024

Outstanding service and extremely efficient Ivan went out of his way to make my experience a great one More

by TXDURAN
Recommend Dealer
Yes
Employees Worked With
Ivan
Mar 20, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ivan and our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 19, 2024

Hi this is Edris Amiri. i did serviced with Elk Grove ford for 3 or 4 days was in service but after that today I woke up to turn on my car it didn't turn on even though I ask More

by Edrisamiri15
Recommend Dealer
No
Employees Worked With
Mickle
Jul 11, 2024 -

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 19, 2024

Our 2022 Ford Escape Hybrid has spent a good deal of it’s young life at the Service Center. The first year we had continuous air conditioning problems but they eventually corrected it after several visits. I More

by D.FARLEY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 15, 2024

Great dealership, I’ve bought several vehicles from Elk Grove Ford and have all of them serviced here as well. More

by KNOCKOUTGLASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnnie Perkins Rachel Wood
Mar 17, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 13, 2024

Outstanding customer service which went above and beyond. Love the drop off service. Excellent staff. More

by SHAYN007
Recommend Dealer
Yes
Employees Worked With
Linda
Jul 12, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 13, 2024

She it's friendly She it's friendly and take for the customer,my problem it's my car have same situation every year More

by ajherrerac
Recommend Dealer
Yes
Employees Worked With
Linda
Jul 22, 2024 -

Elk Grove Ford responded

AJ, Thanks for sharing your thoughts about your experience with Elk Grove Ford. Linda and our team appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 10, 2024

Michael took time to explain the maintenance work and he assured that, w/test drive, all is functioning properly. More

by VICKYDGS
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 11, 2024 -

Elk Grove Ford responded

Vicky, Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad Michael was able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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