Elk Grove Ford - Service Center

Horrible experience bought a car from ford for me not to even had the car for like 3 weeks and they said that they couldn’t fix what needed to be fixed so I had to come out of pocket even had the car for like 3 weeks and they said that they couldn’t fix what needed to be fixed so I had to come out of pocket More

Felt welcomed and greeted kindly. Took care of all things that needed to be done. Took care of all things that needed to be done. More

Very happy with their service. They text me and called me when my car was ready. Nothing but good things about it. They text me and called me when my car was ready. Nothing but good things about it. More

Very quick intake , short wait, very personable. I like EGF AND HAVE BOUGHT THREE CARS THERE. I like EGF AND HAVE BOUGHT THREE CARS THERE. More

He came to my house and I'm sorry,but I can't remember his name. He was very polite and knowledgeable his name. He was very polite and knowledgeable More

Nick was great he made sure all my needs were met and he git my vehicle back as promised git my vehicle back as promised More

All were polite and accommodating. Service done quickly and efficiently. I will come back again! Service done quickly and efficiently. I will come back again! More

I made an appointment detailing what recall I needed to be performed and to have the coolant level checked. I dropped off the truck at the appointment time and was told later in the day that the coolant w be performed and to have the coolant level checked. I dropped off the truck at the appointment time and was told later in the day that the coolant was checked and refilled, but the part for the recall wasn't in stock. I will have to bring the truck back when the part was delivered. I got a call the following day that the part was delivered and I could have a mobile tech come and install it at my house. Jas showed up on time and explained what he was going to do. He was done quickly, answered any questions I had and the truck has been fine since. I was annoyed that the part wasn't in stock and the truck didn't get the recall performed when I did make an appointment for it. But I was more than satisfied at having the option for a mobile tech to come to me and perform the recall once the part was delivered. More

Great location , excellent service , fast & affordable . ..... I highly recommend using their trustworthy mechanics team . All around efficiency ..... I highly recommend using their trustworthy mechanics team . All around efficiency More

Purchased vehicle and had issue with engine. Brought in for service and immediately felt like service advisor was setting me up to ensure vehicle concern would not covered by warranty. I underst Brought in for service and immediately felt like service advisor was setting me up to ensure vehicle concern would not covered by warranty. I understand that some issues may not be covered, but it would be great to have the item inspected. Further, was not informed of diagnostic cost, although I should have known there's an expense for the service. Overall, the communication provided was poor. Taking my business elsewhere going forward. More