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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,166 Reviews

1,166 Reviews of Elk Grove Ford - Service Center

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March 30, 2024

Charged for the work, sent home. Problem not fixed. Returned next day, came in unannounced later to find my truck parked out back. Asked for an additional $1800. To replace a starter More

by john unhappy
Recommend Dealer
No
Employees Worked With
Nick
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March 29, 2024

Michael was pleasant to work with he provided me in details of what my car diagnosis was, and was able to get my car fixed in a timely manner great service More

by MAIYANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 30, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Michael and the rest of our team and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 29, 2024

I scheduled my appointment online and got email updates. I was updated several times. When I went to the service center, they told me I went to the wrong place. Nowhere in the emails did it say specifically More

by Richevans1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2024 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 28, 2024

Promptly responded to my inquiry. Fast and smooth transaction from start to finish. Excellent customer service. More

by nolandifranco
Recommend Dealer
Yes
Employees Worked With
Mike Bhatia
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Jul 03, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 26, 2024

Got my truck repaired in a timely matter. Problem was resolved, great place to take a vehicle. More

by SGREY1
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Jul 03, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 25, 2024

I can take my automobile anywhere for service. I take my baby to Elk Grove Ford. More

by jrnyfan1
Recommend Dealer
Yes
Employees Worked With
Gianna
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Jul 07, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 21, 2024

Everything when smooth. No surprises. I was quoted a fair price and the service was prompt as expected. Will recommend. More

by SAMIAM098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gianna
Report | Print
Mar 22, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 20, 2024

Great communication, great service. Made purchasing a vehicle hassle free. Very fair, would definitely work with them again. More

by ASLOAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin, Rachel
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Mar 21, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 20, 2024

Outstanding service and extremely efficient Ivan went out of his way to make my experience a great one More

by TXDURAN
Recommend Dealer
Yes
Employees Worked With
Ivan
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Mar 20, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ivan and our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 19, 2024

Hi this is Edris Amiri. i did serviced with Elk Grove ford for 3 or 4 days was in service but after that today I woke up to turn on my car it didn't turn on even though I ask More

by Edrisamiri15
Recommend Dealer
No
Employees Worked With
Mickle
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Jul 11, 2024 -

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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