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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,118 Reviews

1,118 Reviews of Elk Grove Ford - Service Center

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February 04, 2024

Nicholas was very attentive and assisted me. Overall, the service in the past has been pretty slow where I have to seek out someone for help. The service was quick, and they were able to fix my More

by SAC_TEACH
Recommend Dealer
Yes
Employees Worked With
Nicholaus , he was awesome.... a 5. I think overall, the dealership service is a four.
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Feb 05, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Nicholas delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 04, 2024

Excellent customer service. work was done in a timely matter. Prices of the service is great More

by dhernandez1962
Recommend Dealer
Yes
Employees Worked With
Reyes Gutierrez
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Feb 05, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 04, 2024

Service was prompt, but the price seems a bit steep I think the invoice should be more detailed about what we received for what we paid. More

by DALDEN
Recommend Dealer
Yes
Employees Worked With
Saul
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Feb 05, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 04, 2024

Everything went very well with our service. We have no complaints with our service, we had a great experience. More

by EDWARDHCONTRERAS
Recommend Dealer
Yes
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Feb 05, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, Edward, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 03, 2024

Excellent Describe the process with the repair, and reviewed with the mechanic, double check the concerns More

by SMOOTHINTENT
Recommend Dealer
Yes
Employees Worked With
Manager
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Feb 05, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 03, 2024

Had a great experience on customer service from Mike to get my truck fixed as promised on time ,outstanding customer service, responsible, friendly and professional. More

by Ashish Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Capas
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Feb 05, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Ashish, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 02, 2024

Fast and easy Team was very inviting ; knew about my apt and got me done in less time than said More

by chefkbrewer
Recommend Dealer
Yes
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Feb 02, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 02, 2024

Very knowledgeable and polite. Fast service kept me updated on progress. Coordinated transportation to my home More

by MJPARKINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 02, 2024

It was nice and quick. They were very quick It provided great service and understanding More

by alhamidbamgbose
Recommend Dealer
Yes
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Feb 02, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 02, 2024

No tire rotation was done for The Works I paid for. Per service representative I needed to replace 2 front tires. My mechanic stated my tires did not need replacing.,l looked and saw no tire worn or sh More

by Annette Winn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ukn
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Feb 06, 2024 -

Elk Grove Ford responded

Thank you for your review, Annette. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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