Elk Grove Ford - Service Center

He returned my texts promptly and I was missing something I text him he checked wrightseay I text him he checked wrightseay More

Very amazing service! They did everything right away and very fast! I recommend them to everyone. They did everything right away and very fast! I recommend them to everyone. More

Excellent except the person answering the phone (front desk) did not want to transfer me to a live person. Always went to Vm. desk) did not want to transfer me to a live person. Always went to Vm. More

It was great customer service and great person who was helping me I don't have appointments that time but they take me in with there busy schedule thank you so much for helping me out helping me I don't have appointments that time but they take me in with there busy schedule thank you so much for helping me out More

Although I was told I could drop the car off the night before my 7 o’clock appointment there was no one to advise me where I should go and when I did ask someone they directed me to the wrong spot. The ne before my 7 o’clock appointment there was no one to advise me where I should go and when I did ask someone they directed me to the wrong spot. The next morning the service agent did call me just before 8 o’clock asking me again what the problem was that I was coming in for. He texted me the number where I could reach him which I did about 2:30 in the afternoon. They still had not looked at my car level on diagnosed what the problem was. He was advised that I needed to take the car home and could not leave it overnight , so they did finally get it in. The diagnosis was a bad key fob which was causing the locks to go on and off in the horn to beep on its own. It does make me question why the windows went down on their own. They further diagnosed the fact that the back up image was upside down as a bad camera . This question as well but it could be. I took the battery out of the key fob and have not had a problem since so maybe they were right More

I had a recall issue taken care of. Trying to reach someone to set up the service was a hassle, but once I got to the appointment, I was treated very well. Trying to reach someone to set up the service was a hassle, but once I got to the appointment, I was treated very well. More

Great experience Fast simple easy process, the representatives where very knowledgeable and friendly, and straight to the point representatives where very knowledgeable and friendly, and straight to the point More

Tony was spot on in all phases of getting my truck serviced I was very happy with the service I received, can't say enough serviced I was very happy with the service I received, can't say enough More

Easy to work with they took me right in and they fixed the problem Great the problem Great More

From how I described the problem she pretty much already knew what was wrong and was very helpful with everything and even offered to have my car delivered to me when it was finished knew what was wrong and was very helpful with everything and even offered to have my car delivered to me when it was finished More