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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,183 Reviews
Today: 8:00 AM - 5:30 PM Open Now
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1,183 Reviews of Elk Grove Ford - Service Center

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May 05, 2025

It was good, the guys at the counter were helpful with what I needed and estimated the time of service to be completed accurately. More

by livyadam2
Recommend Dealer
Yes
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May 05, 2025 -

Elk Grove Ford responded

Livy, thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 02, 2025

Efficient service Technicians are very profesional and friendly They jump into my problem and get it repair More

by Ludwig72.vc.vc
Recommend Dealer
Yes
Employees Worked With
Brad weinrick.
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May 02, 2025 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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May 01, 2025

Service can be greatly improved by having someone greet you when you first drive up. Instead they sit behind te desk and not even greet you. Where's your customer appreciation? As for service performed, More

by mikioipom
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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May 02, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 01, 2025

Worked with Mike on my 2018 Ford Focus, he explained everything and was a straight shooter. Never left me in the dark about anything. Great service. More

by Kelan Newt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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May 01, 2025 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 01, 2025

Good service from Brad and crew yesterday after car shut iself off at speed and had to be "towed" More

by gjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad and Mechanic
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May 02, 2025 -

Elk Grove Ford responded

Thank you for your review. We will share your compliments with Brad and the team, and we look forward to working with you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 29, 2025

There was an issue with my recent purchase and the whole team came together to make it right. More

by AJOHNPEER
Recommend Dealer
Yes
Employees Worked With
Brad
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Apr 30, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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April 28, 2025

Brought up a leaking issue which I wasn't even there for. Great attitude and customer service skills More

by EBURNS90
Recommend Dealer
Yes
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Apr 28, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 28, 2025

Quick Lane provided great service. They were professional, polite and I didn't have to wait very long. More

by TRTJOHNSON
Recommend Dealer
Yes
Employees Worked With
Quick Lane
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Apr 28, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 27, 2025

I asked for an oil change not the works. Everything was marked good... driver wiper blade making noise and coming apart. Cabin air filter is installed upside-down and is dirty. More

by Jefejose
Recommend Dealer
No
Employees Worked With
Crap... I asked for an oil change. Not the works.
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May 01, 2025 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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April 27, 2025

Great communication throughout my service from Brad. They explained and resolved all my issues I will continue to bring my Ford vehicles to Elk Grove Ford because of Brad More

by Joepena0
Recommend Dealer
Yes
Employees Worked With
Brad
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Apr 27, 2025 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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