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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,118 Reviews

1,118 Reviews of Elk Grove Ford - Service Center

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January 29, 2024

Great service got new front rotors and brake pads, with the works oil and filter change. Still have some brake pulsating when brakes are applied. I have reached out to Ivan for the follow up next Saturday More

by johngsaraba
Recommend Dealer
Yes
Employees Worked With
Ivan at quick lane
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Jan 29, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, John, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 29, 2024

???? I would like to give a thumbs up to the service that Ivan provided in the Quick Lane. More

by Arthurmurray2003
Recommend Dealer
Yes
Employees Worked With
Ivan...Quick Lane.
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Jan 30, 2024 -

Elk Grove Ford responded

Arthur, We are very happy to hear Ivan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 29, 2024

Excellent Michael is a true professional, he explained every detail step by step Great person More

by solo4plus
Recommend Dealer
Yes
Employees Worked With
Michael Capas
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Jan 30, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 28, 2024

Needed a tire and a tire repair. Ivan handled the repairs for me Great service More

by rwedel256
Recommend Dealer
Yes
Employees Worked With
Ivan
Report | Print
Jan 28, 2024 -

Elk Grove Ford responded

Thank you so much for the five-star rating. We appreciate your business. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 28, 2024

Very professional & not a long wait. Kept us informed about our car We're satisfied with experience More

by KEEKHI
Recommend Dealer
Yes
Employees Worked With
Nikhil Prahad
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Jan 28, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 28, 2024

Mike made sure that my car was fixed. He kept me informed on what was going on with it. More

by Gwann73
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 29, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 28, 2024

Good services Freindly Kindness with spanish speaking personal Very carefully explanation Happy face I will be back next time More

by ROSACLR
Recommend Dealer
Yes
Employees Worked With
Very good
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Jan 29, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 28, 2024

work done as quoted and finished on time. Service was professional and polite. As plearurable as a service visit could be. More

by chrisbfishin
Recommend Dealer
Yes
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Jan 29, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out, Chris. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 28, 2024

I loved the fact you respected my appointment. I had a 215pm appointment, I arrived at 2pm. My car went in at 210 and worked on right away. Love that! More

by MCKJOHN7
Recommend Dealer
Yes
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Jan 29, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 27, 2024

Professional. I notifies them of a mistake and they corrected it without issue or debate. They were superb. More

by SWAIN001G
Recommend Dealer
Yes
Employees Worked With
Ivan. Then Saoul, and Jason.
Report | Print
Jan 28, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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