Elk Grove Ford - Service Center

Excellent Describe the process with the repair, and reviewed with the mechanic, double check the concerns reviewed with the mechanic, double check the concerns More

Very knowledgeable and polite. Fast service kept me updated on progress. Coordinated transportation to my home Fast service kept me updated on progress. Coordinated transportation to my home More

Fast and easy Team was very inviting ; knew about my apt and got me done in less time than said and got me done in less time than said More

Excellent except the person answering the phone (front desk) did not want to transfer me to a live person. Always went to Vm. desk) did not want to transfer me to a live person. Always went to Vm. More

Although I was told I could drop the car off the night before my 7 o’clock appointment there was no one to advise me where I should go and when I did ask someone they directed me to the wrong spot. The ne before my 7 o’clock appointment there was no one to advise me where I should go and when I did ask someone they directed me to the wrong spot. The next morning the service agent did call me just before 8 o’clock asking me again what the problem was that I was coming in for. He texted me the number where I could reach him which I did about 2:30 in the afternoon. They still had not looked at my car level on diagnosed what the problem was. He was advised that I needed to take the car home and could not leave it overnight , so they did finally get it in. The diagnosis was a bad key fob which was causing the locks to go on and off in the horn to beep on its own. It does make me question why the windows went down on their own. They further diagnosed the fact that the back up image was upside down as a bad camera . This question as well but it could be. I took the battery out of the key fob and have not had a problem since so maybe they were right More

He returned my texts promptly and I was missing something I text him he checked wrightseay I text him he checked wrightseay More

No tire rotation was done for The Works I paid for. Per service representative I needed to replace 2 front tires. My mechanic stated my tires did not need replacing.,l looked and saw no tire worn or sh Per service representative I needed to replace 2 front tires. My mechanic stated my tires did not need replacing.,l looked and saw no tire worn or shredding. My “service” light was not reset. Very disappointed. More

It was nice and quick. They were very quick It provided great service and understanding They were very quick It provided great service and understanding More

It was great customer service and great person who was helping me I don't have appointments that time but they take me in with there busy schedule thank you so much for helping me out helping me I don't have appointments that time but they take me in with there busy schedule thank you so much for helping me out More

Great experience Fast simple easy process, the representatives where very knowledgeable and friendly, and straight to the point representatives where very knowledgeable and friendly, and straight to the point More