Elk Grove Ford - Service Center

Misleading business practices. Ford accepted they made a defective TCM and authorized repairing it free of charge to car owner. The dealer wants me to agree to pay $200 diagnostic Ford accepted they made a defective TCM and authorized repairing it free of charge to car owner. The dealer wants me to agree to pay $200 diagnostic fee if the TCM is not defective. Ford is saying the TCM IS defective, and stated all the symptoms which my car has! Even if my TCM wasn't causing problems at this time, dealer should replace it because it has a manufacturer defect anyway! It takes a few minutes to hookup a computer to the car and read the codes... it's pathetic to charge $200 for that on something the manufacturer caused not me! More

Fantastic service, was in and out in 30 minutes. Went super smooth and no issue. Went super smooth and no issue. More

When they replaced the left front blinker bulb in Quick Service, they said the bulb was fused with the socket. So I went back to Randy and he added the light socket to the appointment I had scheduled. Exce Service, they said the bulb was fused with the socket. So I went back to Randy and he added the light socket to the appointment I had scheduled. Excellent working together. More

I was having electrical issues with my hybrid. I brought it in a couple times but it didn't get resolved completely. I brought in again & they looked into it further and found a T.S.B on it and no I brought it in a couple times but it didn't get resolved completely. I brought in again & they looked into it further and found a T.S.B on it and now I love my vehicle again. Thank you to the Elk Grove Ford Team. Whoohoo ;-D More

Walk in-113k miles. Got all services needed to bring up to date. Wrench light turned on after service. Apparent issue with a ford part but not a recall. Called service d Got all services needed to bring up to date. Wrench light turned on after service. Apparent issue with a ford part but not a recall. Called service department and the service was horrible, rude, didn't even try and understand the issue. Made an appt to bring back on December 13. More

Best customer service experience I have ever received at this dealership. Quick responses, informative and professional. this dealership. Quick responses, informative and professional. More

Very good Took my car in right away without an appointment. Used my rewards to reduce my bill by half. appointment. Used my rewards to reduce my bill by half. More

Excellent The service is always excellent Every time I go get my vehicle serviced at the quick lane I always get excellent service. get my vehicle serviced at the quick lane I always get excellent service. More

Had an appointment at 11am Had to wait till 11. 30 only after reminding them of appointment time 30 only after reminding them of appointment time More

Car damaged by technician who doesn't know where the jack points are. Waiting to see how damage will be fixed. points are. Waiting to see how damage will be fixed. More