Elk Grove Hyundai - Service Center

The dealership is Very organized, efficient & provides great service. The staff was very professional & explained everything well. great service. The staff was very professional & explained everything well. More

I brought my 2013 Hyundai Veloster in because of a recall notice I received, Kellie, as well as everyone else were amazing! It wasn’t my first time there, and it definitely won’t be my last! I’m praying that notice I received, Kellie, as well as everyone else were amazing! It wasn’t my first time there, and it definitely won’t be my last! I’m praying that I will be buying my next Hyundai, the Santa Cruz, at this location in the near future! More

Very professional in communication throughout my car servicing thanks and thanks Hyundai for taking care of my vehicle servicing thanks and thanks Hyundai for taking care of my vehicle More

Andrew was great and polite! He provided me with a good customer service experience and explained the whole nine yards. Overall, I am pleased by the his service and professionali He provided me with a good customer service experience and explained the whole nine yards. Overall, I am pleased by the his service and professionalism. More

Andrew was great! Took me in on time, listened to my needs and gave great advice. Thanks Took me in on time, listened to my needs and gave great advice. Thanks More

Very welcoming, nice and friendly! Customer Service was great! Quick service. Provided water and snacks.😊 Customer Service was great! Quick service. Provided water and snacks.😊 More

"I've purchased two vehicles from your dealership and have generally been very pleased with the service, particularly the excellent assistance from your customer sales representative (whose name I will r have generally been very pleased with the service, particularly the excellent assistance from your customer sales representative (whose name I will retrieve from my records). My first purchase was fully paid, and the second was completed in November 2024. I've always appreciated the warm and welcoming atmosphere here. However, I had a significantly negative experience with an individual named Dominic during my most recent visit. His demeanor and communication were unprofessional and made me feel unwelcome. Specifically, he made comments such as, "So, you had all this service done? You know, these things aren't free," and pointed out items I hadn't requested or understood. His overall attitude gave me the impression that he was unhappy with his job, which negatively impacted my experience. As a repeat customer, I expect to be treated with respect and courtesy, similar to the positive interactions I've had previously. Customer service is crucial, and word-of-mouth recommendations are essential for your business. I'm concerned that this single interaction with Dominic has discouraged me from future purchases and recommending your dealership to family and friends. I strongly recommend that you evaluate your customer service agents to ensure they maintain a consistently professional and welcoming environment. If an employee is dissatisfied with their role, it's detrimental to both the customer experience and your business reputation. I believe in the principle of making customers feel valued and leaving them with a positive impression. Thank you for your attention to this matter." More

Andrew was very helpful, easy to work with, and got my car back in time. car back in time. More