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Elk Grove Subaru - Service Center

3.7

13 Lifetime Service Reviews

8581 Laguna Grove Drive, Elk Grove, California 95757

13 Reviews of Elk Grove Subaru - Service Center

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January 12, 2019

"10 out of 10"

- Sesameball123

I was a first time buyer going in and left with a brand new 2019 Crosstrek Premium with a lower msrp! Wouldn’t have gotten it without the help of the Kaws dream team Tyreece and Mike L! 😄They go out their way to try to get you the best deal possible! Thanks again Tyreece Galloway and Mike Lagandaon!

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Recommend Dealer
Yes
Employees Worked With
April 30, 2018

"perfect Car Buying Experience"

- BCarey

I work in sales, and as anyone in the industry will tell you, "Never sell a salesman". We smell the gimmicks and tactics coming from a mile away. I've experienced this in the past, and really wan't looking forward to dealing with it again as I set out to buy my car. What I got instead, was the complete opposite. Jason V was exactly what I wanted in a salesman. Informative, honest, and eager to help without being pushy. I told him what I wanted, and how much I wanted to pay for it, and he made it happen. The entire experience was relaxed and enjoyable. I left with everything I wanted in a car, and in the process of buying it.

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Recommend Dealer
Yes
Employees Worked With
Jason Visesratana
April 11, 2018

"Arrogant, Lazy and Uncaring"

- rms827

My g/f Stephanie bought a 2017 Forrester from Elk Grove Subaru early fall last year, right when the 2018s were hitting the lot. Since we went with a referral from the "Car Pro" radio show, we got to work with the sales manager (Mike Carlson), and THAT was the ONLY good part of the whole experience. The problems started with the finance office. Apparently paperwork is a bit too complex a concept for them there. Odd considering that's what the office handles... Snark aside, the facts: It took 3+ weeks to get a simple windshield sun screen and rear cargo area cover to start with. If that was all, I'd say no big deal. NEXT, we take the car in for window tinting that we'd paid for when we bought it. We specifically told the finance guy that we wanted 35% tint, as we'd be traveling out of state and wanted to keep it legal. Instead we get it back with limo tint. It was a little difficult to see out the back during the day, and impossible at night, esp with the auto darkening rear view mirror. The service department's initial response was "It's legal tint level in CA, so deal with it". I had to intervene on Stephanie's behalf and threaten to drag them in front of the Bureau of Automotive Repair for their sloppy paperwork (BAR is... strict on proper documentation), hint that there would be lawyers involved as well, and threaten to stay on the phone with Subaru corporate until the issue was fixed. NEXT, we were also getting a paint protection and warranty package. They applied the extra protective coating right over a blemish in the hood, and a small chip on the edge of one of the doors. The closest we've gotten them to dealing with that so far is just admitting it could be fixed by removing the coating, buffing out the blemish and then re-applying the coating. We pretty much gave up on this issue a month or so later when it became obvious they had no intention of honoring their warranty. *cough*BreachOfContract*cough* At 6000 miles, we took the car in for a scheduled oil change and tire rotation. ALSO an extra maintenance package we'd bought. We came in with a scheduled appointment and it still took 3 hours to do a job that the industry standard labor guide says should take 1/2 hour. The joys of having a retired ASE certified automotive technician as a service department customer, LOL. Earlier today was the FINAL straw for both of us... Yesterday, we picked up a good sized wood screw in our right rear tire. We made it home safely before the tire went flat. Stephanie called Subaru Roadside Assistance to report the flat. THEY were great. Said it had to go to a dealership, but that it was covered with the roadside assist and tire warranty package she has,and we arranged to have it taken to the dealership in the morning. The tow truck company showed up early (very nice, professional driver), hooked the Forrester up and got it to Elk Grove with no problem. One female employee takes the initial info and says a service writer will be with me in a minute or two. In the mean time, the tow truck takes off. His job was done as far as we both knew. A few minutes later I'm informed by a service writer that they don't do flat repairs, only tire replacement and to take it down the road to the local tire shop. He refused to look at it, have a tech put the spare on it or EVEN ADD AIR TO THE TIRE so that it was safe to take down the road. I asked him what the xxxx we'd paid good money for the tire protection plan, and he gave me some smartass remark about replacing the tire if it was blown out, then walked off ignoring me. The lack of common sense and opening to potential legal liability had I been in an accident was amazing in itself. I took it down the street and got air in the tire at a gas station, then took it to America's Tires where we usually do business with. THEY told me that the screw had gone thru at a BAD angle (nearly sideways) and had damaged one of the steel belts in the tire. Ergo we needed a NEW TIRE! Exactly what Elk Grove Subaru said was the only thing they did AND they would have known had they bothered to take customer safety and satisfaction into account and actually LOOK AT THE FLAT! We will NEVER EVER use Elk Grove Subaru for so much as a windshield cleaning or bathroom stop again, much less service or another car purchase. My advice is to go ANYWHERE else. Subaru corporate has been great, and we've enjoyed the vehicle, but the dealership is a nightmare.

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Recommend Dealer
No
Employees Worked With
July 02, 2017

"Botched a simple fix on a new car & lied about it"

- BGlines

AVOID LASHER'S SUBARU!! This detailed review is for both the Service & Sales Depts. For a botched SIMPLE fix & a lost sale. One Star is very lenient. I took my 2017 Subaru Outback Limited to Lasher's Subaru of Elk Grove for a simple repair & won't return for ANY reason. It was barely 4 weeks off the lot form AutoNation Subaru of Roseville w/764 miles on it. Lasher's couldn't perform a SIMPLE fix on a NEW warrantied car. Why should I feel confident in their svc for a more involved/serious issue such as an oil change, scheduled service, a recall, or normal wear & tear. Sales Dept: Both AutoNation & Lasher's had the exact car I wanted on the lot. Lasher's wanted at least a week to prep while AutoNation pulled the car & prepped it for a better price. I did my research & was ready to buy that day. At AutoNation, I drove my new car home that night. On June 17, 2017, I took my brand new Outback to the Lasher's svc dept to fix a torn noise reduction insulation which was quickly pulling out. It was a schedulef appt for a SIMPLE repair. The subsequent worsening of the tear was enough so that I couldn't use a simple windshield reflector to protect the car from the CA sun. A SIMPLE fix per Service Advisor Paul Mills. I had requested they not jam the original torn insulation strip back into place & to replace it with a new piece to avoid a repeat. I could have done a better (Scotch tape level) repair with a putty knife. The car was literally BRAND NOW. "No problem" Paul said. A cpl days later, the original piece of torm insulation pulled out again at the exact place, worse than before they "replaced it." A simple repair was "jam it back in." Lasher's Svc Advisor Paul Mills assured me it was replaced. Lasher's failed at a SIMPLE job & lied about what was done & that my simple request was honored. NEVER reuse anything requiring an adhesive AFTER it was exposed to dust & heat. It doesn't take a rocket scientist to replace a 1/4" square 3' long piece of foam. I could have picked up the same part across the street at Home Depot (cheap weather stripping) & done a better job. Given the age of the car (4 weeks) & a full warranty, I wanted the SIMPLE repair done at a Subaru shop. Note that I live a couple of miles from Lasher's. My partner receives AMAZING treatment on her Toyota Highlander, obviously not a Lasher's dealership. AutoNation of Roseville is a 30min drive away. I HAD planned on making Lasher's my place for ALL services. During Gary Williams' (the sales person who handled my purchase at Roseville AutoNation) weekly "touch base with his clients call," he expressed shock that ANY Subaru shop would do such a poor job and lie to a customer especially on a SIMPLE repair so soon after taking delivery of the car. He will oversee the repair himself. To Lasher's Subaru & Service Advisor Paul Mills, I will be taking my brand new Outback to AutoNation of Roseville to fix your botched repair. Your poor excuse for a complementary wash was worse than a $7 wash at a local carwash facility. I immediately visited them to complete a job, a simple job Lashers' couldn't do. As of today, I do not trust the Lasher's Subaru Svc Dept to touch my car. I advise everyone in the market for a new Subaru to visit AutoNation of Roseville for purchase & service. Ask for Gary Williams, the same person who who will personally oversee my SIMPLE fix. The same person who calls me every week. AutoNation is going above & beyond what I ever expected from a dealership. Both Sales & Service. They treat you like a client for life, which I now am. Lasher's treated me like I didn't matter & wasn't worth their time. Go elsewhere! Brett Vin: ***3396449 PS. I contacted Lasher's & was told Service & Parts was closed. I said I was disappointed in my experience & was giving them a scathing review online. They couldn't have cared less. No "I'll have your Service Advisor call you" or "Let me get a dealership manager." Just "Oh, okay" {click}.

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Recommend Dealer
No
Employees Worked With
Other Employees : Paul Mills, Service Advisor
February 21, 2017

"1st Subaru"

- GthomasRPh

Test drove Subaru with Dave Melo 3 months before I actually bought the car. Impressed by his knowledge and honesty about the car. Told him that if I bought a Subaru it would be ONLY from him. Meantime I purchased an Audi for my wife but remembered how well a Dave treated me and returned to purchase the Outback as my car. It was a great. Ar buying experience.

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Yes
Employees Worked With
David Melo, Brandon Vaughn
Feb 24, 2017 -

Elk Grove Subaru responded

We are thrilled that Dave made a lasting impression on you, and that we had the opportunity to earn your business! We hope that your new Outback provides you with a wonderful experience as well, and that you'll turn to us for any of your future vehicle needs! Thank you! Best, Emily Lasher Van Orden evanorden@lasherauto.com

January 22, 2017

"Excellent Service."

- Neverlost

I have found the service department to be very professional, all staff are courteous, friendly and make me feel like a valued customer.Credit goes to service manager Kurt Klima. I have been coming here for years with both my folks Suaru and mine. They have many coupons and service specials to take advantage of. Waiting area is very comfortable, coffee fresh.

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Yes
Employees Worked With
December 04, 2012

"Purchased new vehicle in February 2012. Since then, just..."

- sillydriver

Purchased new vehicle in February 2012. Since then, just service maintenance. I say work is "good" only because I don't actually get down and check, say, the oil filter to make sure it was replaced. I trust they did this. Oil appeared clean and full, checkover was good, and service technician set tire pressure where we wanted it. Price of service was competitive. Very pleasant to deal with EG Subaru, with both our new car, and our old.

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Yes
Employees Worked With
April 24, 2012

"I didn't have an appointment, but they took me right in..."

- Dennis Noble

I didn't have an appointment, but they took me right in and fixed my air conditioner. In 45 minutes the job was done and they washed my car.

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Yes
Employees Worked With
March 28, 2012

"I came into the service department in order to use my new..."

- ladoyle

I came into the service department in order to use my new car labor and parts discount coupon. Kurt was very friendly and answered all my questions. The service was fast and efficient. The experience was very positive.

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Yes
Employees Worked With
February 23, 2012

"I needed an oil change and they took me right in. The..."

- Dennis Noble

I needed an oil change and they took me right in. The waiting room is comfortable and I didn't have to wait there very long.

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Yes
Employees Worked With
Other Employees : Bill
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