Elkins Chrysler Dodge Jeep Ram

Great customer service. Kim Wilfong was great to work with. Very professional and friendly. We had a very good overall experience. Good deal during the anniversary sale event Kim Wilfong was great to work with. Very professional and friendly. We had a very good overall experience. Good deal during the anniversary sale event and professional staff. More

Everything was quick and easy to deal with no complaints I would recommend this dealership to someone who was looking to get a new or used vehicle no complaints I would recommend this dealership to someone who was looking to get a new or used vehicle More

Very pleased and satisfied I attended the customer appreciation celebration on Saturday, July 13th and met with Bob Scott, whom I have dealt with in the past when he had the Dod I attended the customer appreciation celebration on Saturday, July 13th and met with Bob Scott, whom I have dealt with in the past when he had the Dodge dealership in Vally Bend, WV. I expressed my desire to purchase a Jeep Renegade and Bob worked with us through the whole process without any pressure and assuring that we received the best deal. He made the process easy and timely and when we received the vehicle he took the time to explain all the technology of the vehicle. It was a pleasant experience and I'm a repeat customer of Bob's in which my wife purchased a Jeep a few months earlier. We received the same service and it had been the best car buying experience I've had. Thanks Bob. More

Very Satisfied, Repeat Customer My husband and I walked into the dealership in the evening when most folks are tired and ready to call it quits and go home. We never felt like anyon My husband and I walked into the dealership in the evening when most folks are tired and ready to call it quits and go home. We never felt like anyone on staff felt that way. We test drove 3 different vehicles. It was raining, so the saleslady, drove all three vehicles indoors, so we would not have to go out in the weather. The staff was very knowledgeable about each vehicle and very satisfactorily answered each and every question we posed. The staff was very friendly. They treated us with great respect. They worked with us to get the best deal possible and a payment we could afford. They gave us a fair price for our trade. They were very upfront and honest with every aspect of the trading/buying experience. We are repeat customers, because of the positive experiences we've had in the past. We worked with Kim Wilfong, Vince Fabricatore and Kay (financing). More

Water leak Jeep has been in the shop 9 times for the same issue. The lack of knowledge that the service manager has about vehicles in general is a major concern Jeep has been in the shop 9 times for the same issue. The lack of knowledge that the service manager has about vehicles in general is a major concern, although he likes to pretend that he knows what he is talking about. Generally the jeep is there 2-3 weeks at a time, yet to be repaired. Run, don't walk from this service center! More

Professional Straight Shooters I just bought a new 2015 Dodge Journey from Elkins Chrysler Dodge Jeep Ram. I called them about a particular Journey I saw on their website. After e I just bought a new 2015 Dodge Journey from Elkins Chrysler Dodge Jeep Ram. I called them about a particular Journey I saw on their website. After emphasizing that I was very interested in that specific Journey and was ready to buy that weekend, my salesman Gary talked with his sales manager and called me back about 15 minutes later with an excellent price. We went over the terms and then Gary sent me an e-mail breaking down the price to make sure we were on the same page. I live about 90 minutes away from the dealership. When I got there, I was greeted warmly and they had the car I was interested in ready with a new wash and a full tank of gas. They let me take it on a test drive by myself, no staff. We got back, finished reviewing incentives to see if there were any additional ones I qualified for (there weren't) and shook hands on the price we had discussed earlier. They were able to get me a competitive interest rate through PNC Bank. We went over to the co-owned Ford dealership's building so they could detail the car and do the paperwork. The financing guy explained all of the warranty options but was not pushy. I explained my driving habits (I drive 25k+ miles a year) and after reviewing the available options, said he couldn't find any appropriate for me. The only (minor) negative with the transaction was that I had asked them to not put their decal on the car, but as I realized after I had already pulled away, they had anyway. I'm in the process of removing it. More

Best Car Buying Experience Ever I would recommend Elkins Dodge to anyone looking for a new vehicle. The staff was friendly and the buying process was fast. It was the best car buying I would recommend Elkins Dodge to anyone looking for a new vehicle. The staff was friendly and the buying process was fast. It was the best car buying experience that I have ever had. I am very pleased with my new 2014 Ram 1500. More