"Just visited them yesterday... Had scheduled..."
- Mykhailo Parobok
Just visited them yesterday... Had scheduled appointment... 3 hours waiting... Said me they needed more time, because they got some problems, but HAVE NO IDEA, what is going on with 3 month old car! Said: can't give me loaner car on that time, because it's out of their policy... asked me about carwash... even didn't do that, at the end... I had recall paper, - even didn't do that... THEY WAS DOING NOTHING DURING 3 HOURS WITH MY CAR!
Had small defect on my rear bumper plastic (could fix by myself...), but asked them to see this, - they said: let's go to your native dealership, in Romeoville...)))) I live 50 miles away...:)))) I was calling to Toyota customer service, they were really surprised about all of this "Service"...
P.S.: I was reading previous review from one lady: she said they are liers... THAT'S TRUE!
"Lies, Lies and more Lies"
I went to Elmhurst Toyota after my 3 month old car was totaled in an accident. I'd had an 18 year relationship with them and our family had leased 10 cars and outright purchased another. I thought they would be helpful to an extremely long-term customer. I spoke with my salesman, Steven Salidas and Tony Gmitrovic. I wanted another 2019 Camry XLE. Tony told me one did not exist in the red color I wanted. He also told me that they did not have a 2020 and could not get one without ordering it from Toyota. All lies. Eighteen year relationship and I was told lie after lie. Three other dealerships had the 2019 Camry I wanted and every other dealership I spoke with had the red one in a 2020. I went to Continental Toyota and they happily traded a vehicle with another dealership to get me a red 2019 Toyota Camry XLE. Will never be back.
"Awful, disrespectful experience done to a long time..."
Awful, disrespectful experience done to a long time Toyota customer who always used to come in regularly to change oil until today when service guy by name of Steve Arnold pretty much implied I was a liar. On Tuesday I had scheduled an oil change appointment for 1:30pm today with a lady at the front desk who took down my information and confirmed everything over the phone. When I showed up at 1:25pm and met Steve, he took me to his desk, looked up in his system by my VIN and said there’s no confirmation of any appointment. I said it must have been either a system error or human error but I had evidence of making that call and asked if he could schedule me in still, but his reply was ‘ no I can’t since were booked’. I then pulled up my phone and showed him outgoing call at 1:08pm at the Toyota dealers number, a call lasting for 2 minutes and asked him why can’t he believe me, to which he sarcastically replied ‘well that could have been you waiting on hold’...how dare such employee treat a customer like that, to imply that somehow I fabricated such story as if I came off the street and showed up to xxxxxxxx people, me a married man of 2 kids. Shame on Toyota for hiring this type of staff, shame on this dealer. I told him this will not end, that I will do everything in my power to spread the word around about my story that was ridiculed, sarcastically laughed up by some person who I don’t know when instead he should have found a way to help a customer instead of calling them Liars. I will continue to bring this up to his higher ups, they need to hear this story, it’s disrespectful and inhumane for a customer who did nothing wrong but played by the rules, called and set up appointment to be turned down by being coined the term Liar.
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