Elyria Hyundai

Noah Stofan was my salesman. I had an overall excellent lease purchase process Noah was professional, polite & very knowledgeable. I was treated with respect & appreciated the whole experience from Noah lease purchase process Noah was professional, polite & very knowledgeable. I was treated with respect & appreciated the whole experience from Noah & the dealership. This was my 2nd lease from Elyria Hyandai & I will come back again. More

Noah Stofan, was a very good sales representative. I am very pleased with dedication to his trade. I could not have been more pleased. Thanks very pleased with dedication to his trade. I could not have been more pleased. Thanks More

Incompetent, Rude, and Dishonest Service!! Stay away from this dealership! They misdiagnosed my car twice which cost more than $1200. Gave them the car to repair a third time, and they had it for 4.5 from this dealership! They misdiagnosed my car twice which cost more than $1200. Gave them the car to repair a third time, and they had it for 4.5 work days. They allow it to sit for two days before even looking at it. As of today, 11/5/2020 they have had possession of the car for repairs since 10/22/2020, still not repaired. They do not call to offer updates and when I call to find out what is happening, they are defensive and rude. They have NO CLUE about customer service . I called the General Manager to send him a copy of my issues and he is obviously not interested since he has not called me back. Stay away from these people!!! More

1/15/20 i purchased a vehicle And nothing but hidden fees and lies. I test drive the vehicle. After i sat down to talk numbers. But first in inquired about my vehicle trade in. I did not want negative equity and lies. I test drive the vehicle. After i sat down to talk numbers. But first in inquired about my vehicle trade in. I did not want negative equity. So the sales man (scott) talks to i would assume the manager. He gets my keys look at my truck. Scott asks me some questions about it and they said they could pay it off 100%..i learned later on that was not the case 18 days later i still have a balance on the trade in vehicle. That was issue and lie number one. Secondly after the test drive i noticed there was a big dent on the fender on the bodyline. I told him he said he could take off $200. Seems kinda shallow but hey it's better than 0 so i agreed. I later on found when i bought the vehicle out not only did i not get that $200credit. But they added $300 to the price before i noticed the bumper. Issue and lie number 2. In that price of the internet price i was told gap was included. I never was told or asked if i wanted to add extra $895 issue lie number 3. I also was never asked or told they added an extra $895 for wheel and tire warranty. Which i will never use. I told the guy i work for a pretty big reputable auto repair facility and i get these things pretty cheap.. Issue and lie number 4 When i sat down after the test drive i noticed the steering wheel was off to the left. No one's perfect i realize that but the next day 1/16 i put brand new snow tires on it and i aligned the vehicle. Either blind people work in the back or your guys are just a bunch of hacks. The front and rear adjustments wernt even close. Heck just to adjust the front toe i had to use tourches just to break the jam nuts loose. That's not "just aligned" so i called Scott (Sales man) 1/16 and told him how disappointed i was so i faxed him a receipt for $75.99 for the alignment and a before and after printout of the specs that i adjusted. 1/16 was a sat so i wasn't expecting an answer right away being the weekend but no responce for days. I called him 5 days later (thursday) just to leave a message to see what his solution to this problem is. He texts me 2 days after Not calls texts me(Kinda unprofessional I believe) and says ill give you a free oil change ($20)and apply for 40 and drive or something like that. I guess on Hyundai.com you can get $40....are you serious that's your solution..the run around? That's issue and lie number 5. This is by far the worst experience and dealership. I will never recommend them to anyone.. More

NEVER, NEVER EVER LET THESE PEOPLE NEAR YOUR CAR!!! The very worst experience I have ever had with any dealer service! Five times they claimed the car was fixed, and all they did was continue to brea The very worst experience I have ever had with any dealer service! Five times they claimed the car was fixed, and all they did was continue to break things! 2015 Genesis Ultimate - They had all the alarms going off! Once they stole everything out of the car and refused to reimburse me because there was an ultra-small print disclaimer saying they weren't responsible for anything left in the car on the back of the service order! Ganley finally fixed most of it, but Hyundai said that Elyria Hyundai should pay to fix the rest - but they refused! Now I have mystery extra parts! STAY FAR, FAR AWAY!!! More

This is the first dealership that gave the opportunity to have my first car. Greg and Jim treated me so well. They both were kind. I would recommend them to everyone. have my first car. Greg and Jim treated me so well. They both were kind. I would recommend them to everyone. More

Great! This is my 3 rd Hyundai purchase and while this one had some snags they totally did it right and got me the car I really wanted! The sales team hun This is my 3 rd Hyundai purchase and while this one had some snags they totally did it right and got me the car I really wanted! The sales team hung in there With all my questions this Tucson Ultimate is a machine! Very solid vehicle, and a smooth quiet ride! My third and I’ll say my best Tucson yet👍 Service team has always been the best too!!!! More

Avoid Servicing Here Avoid this place at all costs in terms of service. They try to sell services and scare you to get things done that are not needed. In 2017 my alte Avoid this place at all costs in terms of service. They try to sell services and scare you to get things done that are not needed. In 2017 my alternator was dying and this dealer was the closest and quickest available fix. They did it for more than what a local mechanic would but it was fixed. They then tried to tell me my battery was completely dead and needed to be replaced otherwise I would need to jump it every time I wanted to start my car. I knew this was a lie because I purchased the battery not too long before this. Nevertheless I went a year and a half without having to jump it. Last month I took it in for an oil change. I had an oil leak that they said was the worst the mechanic has ever seen and they quoted me $1400 to fix with the recommendation of another $200 to replace the timing chain while that was getting repaired. I declined and took it to my mechanic and got the leak fixed for $900 and he said it wasn’t that bad just a time consuming to fix. My mechanic laughed when they suggested to do the timing chain as it didn’t need to be replaced and should only be replaced if it completely fails which then the engine won’t run but it was running perfectly with no noise. I took the car in today to get appraised to sell and claimed because I declined “2 grand” in repairs at their shop the last time I was there they wouldn’t buy it even though everything is fixed and running perfectly. I have yet to hear from the service manager about the recent situation but doubt I will from reading other reviews. I would expect their sales department to be just as shady. I just bought a 2018 Genesis and won’t even consider having them touch it even if it is the closest dealership to me. Be very careful if you go there and I would suggest finding a good local mechanic that does everything cheaper or even try another dealer for service. More

Sold us a car they didn’t own !!!!! After shopping for a Car for 6 weeks we finally found the exact car that fit all of our needs. We were happy it was at Elyria Hyundai as we had starte After shopping for a Car for 6 weeks we finally found the exact car that fit all of our needs. We were happy it was at Elyria Hyundai as we had started our search there and it was close to home. We chose a 2015 Hyundai Sante Fe sport, located on the used lot, we agreed to pay the asking price on the sign in the window. We Put a $500.00 deposit down on the car over the phone and set up a pick up appointment for the following day. The day we were scheduled to pick up the car I contacted our salesman to make sure everything was in order with the Carfax and I would like to make sure the car is detailed. I was assured everything would be taken care of. So, this is where things get very unethical if not illegal. And certainly without any concern for customer service. Upon arrival to pick up the car, we are informed by the Sales manager, not our sales person who was in the building but would not confront us, that they could not sell us the car! When we asked why, he informed us they did not even own the vehicle !!!! They allegedly had failed to purchase it from Hyundai after it was turned in from the lease. This car had been on the lot for a week, I found it on their website, I went and drove it and had numerous conversations with the salesman. When I asked “ how in the world does this happen and how often “ they responded Never! So it gets even more interesting. The car was still on the lot, they couldn’t tell me where it was going, they had no interest in helping us get the car from whoever owned it. We found out that the deposit we paid was never processed! The salesman wrote down our credit card number at home and forgot to process it when he got to work, that’s illegal I believe. The best part came when the sales manager told us that they hadn’t bought the car back from Hyundai because they were hoping to transfer it from the previous owner to us to avoid paying sales tax ? Since when does a dealer pay sales tax on cars they purchase??? And if that’s the case I think they call that title jumping, also illegal. Bottom line, they didn’t care one bit that we showed up to pick up the car we had been looking for for 6 weeks, not one concern to make things right. It was such an unbelievable experience you thought they had to be joking. I still can’t get over the ignorance of the dealership and staff. My gut feeling is a family friend wanted the car and we only got the shaft! There are way too many dealerships with integrity to waste your time here. More

Stay away from Elyria Hyundai if you want customer service Stay away from Elyria Hyundai if you want honest and trustworthy service from their sales, finance, and management teams. I took my first plunge into Stay away from Elyria Hyundai if you want honest and trustworthy service from their sales, finance, and management teams. I took my first plunge into leasing a vehicle and the experience was so painful, I had to contact Hyundai USA to get some resolution. There are too many issues to list, so if you want the details, here's a summary. 1. Overcharged me for diagnosing if my old car was repairable. I pretty much knew the engine was shot since i had to have the car towed to the dealer after it was smoking and stopped. Also took way too much time due to their technician issues. 2. Their initial lease offer for a new vehicle was on average ~$30/month higher than any other local dealer. Later, they would say they were doing me a favor by reducing their offer. 3. Even though I gave a printed list of the build, the vehicle did not come with everything I wanted. After many calls, emails, meetings with sales guy and one with the manager, and escalation to Hyundai USA, I got most of these items over the course of 2.5 months. 4. The car prep was rushed and shoddy, even though I gave them an extra day or so. Even the day of picking it up, the appointment was moved from the morning to the afternoon. I had to go back the next day to get adhesive removed, and there were other prep issues as well. 5. On the day of picking up my leased car, even though they delayed my pick up time, I had to do a lot of waiting, and then I had to sit with the finance person to sign paperwork. As this point it had been hours, it was going to get dark soon and i wanted to take my new car for a drive, and I was frustrated and annoyed at all of the delays. I just wanted to get my car and go! It seemed the finance person hadn't even talked to the sales guy since she was asking me questions to which she should already have had the answers. In addition, I feel I was coerced into getting the Excess Wear coverage and didn't even know there was such a thing until then. When I tried to back out of it later, it took a while to get any response, and then I was told I'd still have to pay it throughout the lease and get my money back at lease end. Uhh, what?! In addition, they listed the initial mileage incorrectly on the lease which I didn't notice until that night. When I called the sales person the following morning, he said he had told them the mileage to record was 161, but they put 5 miles instead. When I went in the next day to get other issues addressed, he said they'd send me a check for the difference. They did send it, but ... 6. They are horrible at returning phone calls and emails, and I generally just had to show up at the dealer to get their attention. When I did finally get a meeting with the manager (with the sales guy and my wife in attendance), he was defensive and non-committal. He blamed it on bad luck, Hyundai USA, and everything else. He promised to complete the build except for one issue, and I should contact Hyundai USA, which I did. He said he'd send me a check for the mileage difference, said he could give me a few service vouchers, and complete the build except for the item to discuss with Hyundai USA. Mind you, this meeting was about 1.5 months after I picked up my leased vehicle. 7. After this meeting, while some issues were addressed, others were not. After emailing a list of outstanding issues, and bringing a physical copy to the dealer for the sales person to sign with my wife as witness, there was still no resolution. It wasn't until I said I might have to take further action and write reviews like this that I got a response from the manager. He sent a very curt email and basically said they did everything they could, reduced their price (which other dealers already met or beat), 'gave' me the things that were part of the build (except for the one item still on contention), and blamed me for having signed off on items. 8. I finally did get the check for the difference in mileage and reimbursement for an inexpensive item I bought that didn't really fix my final build issue, but was something to help. Mind you, this check was for under $50 and was 2.5 months after I got my leased vehicle. I'm sure the only reason I got that check was because Hyundai USA got involved. Still no service vouchers for all of my time and aggravation! 9. Their service department contacted me twice about setting up my first appointment, so I thought I'd give the dealer one more shot. I asked if the offer for some service vouchers was still valid. Their response? Crickets! 10. On the bright side, Hyundai USA worked with me and provided me with some resolution, thanks, Angelia! I'm going to work with another dealer going forward. So, I am still a Hyundai fan, just not an Elyria Hyundai fan. More